Lead Technical Support Specialist, Drill Bits, Rio de Janeiro, Brasil

<b>Do you like working in collaborative teams and solving technical problems?</b><br><br><b>Do you enjoy technical challenges?</b><br><br><b>Be part of a successful team</b><br><br>Our Lead Technical Support Specialist work with customers to provide the best drill bits and operating practices for the application to continuously improve drilling performance.<br><br><b>Partner with the best</b><br><br>As a Lead Technical Support Specialist. You will be responsible for provide planning, implementation, and follow-up services to our customers. You will partner with our global Service Delivery team to guide, troubleshoot and resolve problems. You will ensure the flawless execution of drilling tools and products to our customers.<br><br><b>As a Lead Technical Support Specialist, you will be responsible for:</b><br><ul><li>Ensuring compliance with <b>Manage the Job Cycle</b> process</li><li>Providing sales support and product application recommendations</li><li>Coordinating to implement area specific product strategies and best practices</li><li>Performing offset well analysis to understand application hazards and incident potential</li><li>Providing technical guidance and presentations to customers relating to product performance and new drill bit technology</li><li>Investigating unusual or unsatisfactory product performance to determine root cause and preventative actions</li><li>Documenting any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes</li><li>Providing direct instruction and supervision to junior Field Engineers on day-to-day work and activities</li><li>Conducting all business activities in accordance to Baker Hughes HSE policies, Legal Compliance requirements</li></ul><br><br><b>Fuel your passion</b><br><br>To be successful in this role you will:<br><ul><li>Have bachelor's in Engineering (mechanical/petroleum preferred) with experience in oilfield industry - Drilling.</li><li>Be able to speak and write fluently in Portuguese and English, Spanish will be a plus </li><li>Have exceptional organizational, analytical, and problem-solving skills</li><li>Have ability to manage, develop, coach and mentor teams across organizational boundaries</li><li>Demonstrate previous experience in client-facing role</li><li>Be proficient in Time and Depth based, data analysis, Drilling and Drill Bits Hydraulics and Torque & Drag Calculations</li><li>Be proficient in use of computer-based programs related to application of products, including MS Office. Knowledge of Business Intelligence tools (Power Bi, Tableau) and Data Visualization Tools (ex: WellCAD) will be a plus </li><li>Have experience work in the rig sites, wearing PPE/HSE attire</li></ul><br><br><b>Work in a way that works for you</b><br><br>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<br><ul><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</li></ul><br><br><b>Working with us</b><br><br>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.<br><br><b>Working for you</b><br><br>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<br><ul><li>Contemporary work-life balance policies and wellbeing activities</li><li>Comprehensive private medical care options</li><li>Safety net of life insurance and disability programs</li><li>Tailored financial programs</li><li>Additional elected or voluntary benefits</li></ul><br><br><b>About Us:</b><br> With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. <br><br><b>Join Us:</b><br> Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.<br><br>Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.