Customer Service Coordinator

The Customer Service Coordinator is accountable for assisting the customer service department with processing more complex customer orders/inquiries and supplying appropriate responses. He/She will prioritizes and routes customer orders/inquiries to provide expeditious resolution to the customer's satisfaction. He/She will also utilize and maintain the information systems in support of the customer service department. Main responsibilities: Screens, analyzes, and routes customer service requests related to electrical distribution equipment. Ensures requests are responded to in a timely manner. Investigates and ensures resolution of customer service requests. Reconciles information from a variety of sources to ensure accurate resolution. Maintains accurate and complete documentation of customer communications and actions taken. Produces and/or distribute summary reports of aggregate customer service statistics. Qualifications and skilled required: experience within a manufacturing environment preferred. Previous order entry experience within a manufacturing environment preferred. Proficiency with Microsoft Office applications. Interpersonal skills. Excellent verbal communication skills including, but not limited to, the ability to greet and communicate with customers effectively both in-person and via phone. We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. Schneider offers: Great Benefits: Competitive package, Group pension match, Healthcare plan, paid family leave, well-being programs, holidays & paid time off, recharge breaks, employee share ownership plan and more. Inclusive Environment: diversity is an integral part of our history, culture, and identity. Schneider Electric builds a culture of respect where everyone feels safe to be their authentic selves. Career Development: We empower our people to grow and learn every day, developing new skills and building careers for today and tomorrow (mentoring, coaching, training, tuition reimbursement Accelerate your Career in Sustainability: Sustainability has, in recent years, shifted from the margins to the center of the corporate agenda. Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.