Associate, Technical Support

The Role: Associate – Technical Client Support The Team: We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Philippines, & Pakistan. We provide opportunities to gain in-depth product knowledge & hone technical skills. The Location: Makati, Philippines The Impact: Your position will be meaningful as it is the link between the end-user and our products. We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client satisfaction balanced with a concern for profitability and growth of S&P Global What’s in it for you: Are you someone who gets frightened when you see an error message pop up on your computer or do you dig to explore the reason behind it? If you do the latter, you are someone we'd be interested in speaking with. Being in this role, you can: Associate yourself with a globally renowned financial industry leader Improve your technical expertise by working with a globally recognized and successful financial information and technology organization Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities Responsibilities: Responsible for providing the highest level of product and technical support to S&P Global clients. Showcase your expertise in testing upgrades and new releases from a client perspective Provide new user orientation, education, and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone, e-mail, and chat. Work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work. What We’re Looking For: You have a basic understanding of the finance industry, proficient in computer applications and operating systems You possess strong analytical skills and can multitask effectively You have an appetite for providing superb customer service Basic Qualifications: You have a bachelor’s degree in Computer Science, Information Technology, and/or Data Science related field Have excellent written and verbal English communication skills and can communicate via phone and email You have experience working in a service desk or technical support setting Proficient with Microsoft Office (Excel, Word, and PowerPoint) Must be amenable to work different shifts including night shift. Preferred Qualifications Prior experience or familiarity with SQL or other database technologies About Company Statement: S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] your request will be forwarded to the appropriate person.
LI-JL1 ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) Job ID: 277705 Posted On: 2023-01-26 Location: Makati City, National Capital Region (Manila), Philippines