Þveloper

Peoplesoft Technical Job Description :: 4-5 years of experiences in Support Engagement involving Oracle PeopleSoft Strong communication and Client Facing interpersonal skill Experience providing L1, L2 Support known problems and attend repetitive service requests Application related issues/queries/basic configurations, including login and password issues, etc. with respect to KEDB and SOP Escalating unresolved calls as per the escalation matrix Prioritizing and scheduling issues as per severity set by Edward Jones Liaising with end users and collect required information from Tier 2/Tier 3 teams Updating KEDB/SOP post closure of tickets Applying data fixes as per the agreed developer process Housekeeping jobs as per SOP Monitoring the jobs, and if there are any issues, Wipro will report to the EJ team Incident management and reassignment Help build the Knowledge base in ServiceNow by updating Knowledge Articles Peoplesoft HCM Core Modules