Quality Intern

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative? We are looking for Quality Intern to make an impact! At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. We are looking for interns to join us from June 2023/July 2023 onwards, for a 6-7 months commitment. Please indicate your availability, i.e duration and full-time/part-time in your application. Students who can commit full-time will be preferred. Mission To support and deliver Quality Excellence to customers. Fast and effective resolution of customer quality for all product range. Determine recurrence and severity of customer issues, support containment, root cause analysis, correction, and prevention actions in country. What will you do? Handling Customer quality inquiries and issues to eliminate dissatisfaction : Manage a reliable process is operating to solve customer quality complaints fast and effectively including warranty returns and replacements. Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest. Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them. Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers. Coordinate execution of containment actions for known problems. Usage of Issue to Prevention (I2P) process and systems to drive fast resolution. Projects hand-over and DLP /warranty support: Key member to the handover process from projects team to quality and services team with proper documentation and installed based information. Joint site visits, meet customers to address complaints and present resolutions. Tight coordination and follow up with factory and experts for resolution. Review Technical Analysis report before presenting to customers. Coordinate Experts intervention whenever required. Development Goal & Action Plan Ability to interact and manage customers quality issues: Coach trainee on Schneider Electric Go-to-Market channels. Train on customer inquiries and case handling skills. Introduce trainee to key stakeholders in country, zone and global inclusive of cross functional teams such as factory, line of business, international operations. Involve trainee in customer meetings and cross functional meetings in driving issues resolution. Acquire skills and knowledge on multiple systems and tools: Learn and experience usage of multiple systems ERP, CRM, BI tools such as SAP, salesforce.com, tableau. Learn and hands on using those systems to manage Order to delivery, work order creation, coordination and escalation on quality related issues. Acquire knowledge on end to end Quality issue to prevention process: Train and coach on SE quality management process and framework. Exposure to global process on Issues to Prevention methodology. Job Specific Training Basic offer training (e-learning available) and webinars. Quality systems and process training. System /Tools training eg SAP, Salesforce.com, Tableau. Customer case handling coaching. What qualifications will make you successful?  Degree in Engineering. Customer Oriented mindset – experience in handling customer inquiries. Good coordination and problem-solving skills. Good analytical skills. Multicultural skills. Communication and presentation capabilities. Must have: Engineering fundamentals. Good to have: Excel and Powerpoint skills. What's in it for me? Competitive internship allowance Flexible work arrangement - flexi-hours, office hoteling Medical coverage Blue Sky Friday ...and more! Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.