Customer Experience (CX) Intern

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative? We are looking for Customer Experience (CX) Intern to make an impact! At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. We are looking for interns to join us from June 2023/July 2023 onwards, for a 6-7 months commitment. Please indicate your availability, i.e duration and full-time/part-time in your application. Students who can commit full-time will be preferred. The successful candidate will join the Customer Experience team where we thrive to provide customer experience from end to end. This role required strong analytics skills in mapping the customer journey and identifying customer needs and pain points. You will be part of the team that designs and implements initiatives to improve customer experiences, coordinating, follow up with both internal and external stakeholders and eventually tracking the effectiveness of the initiatives. What will you do? Participating in customer research activities, including customer surveys, interviews, and online/offline research. Consolidate, prepare, analyse, and translate our Customer Verbatims: comment, findings, and insights into integrated database and present to the management level for some key actions of improvement. Support with survey development, testing, and managing data research repository. Implement and follow up organizational customer-centric design and program initiatives. Brainstorming and developing new ways to engage the organisation with motivational customer stories/customer case study which will boost customer-centricity culture within the company. Support Customer Experience Lead in all other ad-hoc Customer Experience programs and initiatives. What qualifications will make you successful?  Education: Bachelor’s in Data Analytics/Business Administration/ Marketing. Hard Skills/Systems Knowledge: Must have Tableau/Power BI/Very Strong Ms Office (excel and ppt); and Soft skills: Strong interpersonal skill, attention to detail, good communication skill. What's in it for me? Competitive internship allowance Flexible work arrangement - flexi-hours, office hoteling Medical coverage Blue Sky Friday ...and more! Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.