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<div class="mds-edited-text mds-font-body-copy-bulk"><p><strong>Membership Administrator</strong></p><p><strong>Full time, 35 hours per week</strong></p><p><strong>Temporary assignment for 3 months</strong></p><p><strong>Hybrid set up, flexible with days, predominantly remote with occasional visits to the office</strong></p><p><strong>Hourly pay equivalent to annual full-time salary of £23,342 </strong></p><p><strong> </strong></p><p>Charity People are working with a charity that supports all charities to make the biggest difference possible. They do this by supporting them to make the most of their money and resources, by putting financial leadership at the heart of their decisions. They strive to up skill the sector, and working to create a more supportive environment for charities to operate in.</p><p>An opportunity has come up within the Commercial Services Department for a Membership Administrator The purpose of this role is to provide an exceptional customer experience to anyone who accesses charity's range of products and services. You will support their customers and members throughout their journey to become loyal and engaged partners.</p><p>The way in which they provide such excellent service for their customers is by ensuring that one team is responsible for administering each and every customer needs from start to finish whether that is processing events bookings, to attending events to meet and greet new members, to dealing with their queries and passing on their feedback.</p><p> </p><p><strong>Here are some of the things you could expect to do:</strong></p><ul><li>Provide a first line support service, either by phone, e-mail or in person, by responding to requests for information from members and non-members within agreed timescales;</li><li>Record details of requests made so that patterns can be identified and that the department can continuously improve its support;</li><li>Administration of membership schemes on recruitment, during renewals and on an ad hoc basis;</li><li>Respond to enquiries about membership, passing on details to Events and Corporate teams if required;</li><li>Process new member applications, ensuring that all data is entered correctly and ensure that all relevant member information has been sent out;</li><li>Create sales orders for event bookings requested by phone, e-mail or mail;</li><li>Review and validate event bookings created online to ensure that there are no duplications of customer or contact details and that the customer is invoiced the correct amount;</li><li>Provide pre and post event administration, including production of delegate lists, badges, attendance records and evaluations;</li></ul><p> </p><p><strong>Experience needed:</strong></p><p>You will be comfortable with working on concurrent activities and be confident in liaising with people by e-mail, phone and in person. You will have experience of maintaining effective office systems and working in an administrative function well as using databases and online systems. You will be reliable, accountable, highly organised with excellent communications skills.</p><p> </p><p><strong>How to apply: </strong></p><p>We are looking to move quickly with this role, please share your CV.</p><p> </p><p>Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.</p><img src="https://counter.adcourier.com/aGFubmFoLjkyNTk0LjQzOUBjaGFyaXR5cGVvcGxlLmFwbGl0cmFrLmNvbQ.gif" rel="no-follow" />