Inside Sales Service Representative

Job Title: Inside Sales Service Representative Location: Nairobi, Kenya Category: Field Services Job Type: Full-time Who are we, and what do we stand for? Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centres, Infrastructure, and Industries. With a global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and Automation Systems. We provide integrated efficiency solutions, combining energy, automation, and software. In our global Ecosystem, we collaborate with the largest Partner, Integrator, and Developer Community on our Open Platform to deliver real-time control and operational efficiency. We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity, and Sustainability ensures that Life Is On everywhere, for everyone, and at every moment. Your Mission An exciting opportunity has arisen within our Field Services team, and we are looking to recruit an Inside Sales Services Representative based in Nairobi, Kenya. The successful candidate will be responsible for the following: Maximize services revenue by establishing, building, and nurturing relationships with the assigned portfolio of Proximity Accounts. In addition to account ownership, he/she will be responsible for managing by delegating from outside sales services some tasks related to Strategic and Targeted Accounts. Your Role – Magic happens when you bring great people together! Manage assigned accounts: Customer qualification and platforming. Research contact and identity/plan key initiatives. Be the Single Point of Contact for the assigned accounts. Develop and maintain relationships with the customer. Answer customer questions and educate on all SE services. Report on sales and margin of accounts. Build and manage FS Opportunity Pipeline: Analyze & qualify opportunities in BFO. Meet daily goals for outbound sales calls to support the existing customer base and identify and pursue new opportunities with existing accounts. Take inbound calls and e-mails to support the existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign; FSR leads and CCC/other sales leads. Develop cross-selling between Line of Businesses service offers. Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country. Quote and close the deal for standard services offer. Coordinate with all the FS teams and product teams, if needed, to satisfy service opportunities. Keep updating the data of the Installed Base of the customers. Document all records of customer history in BFO. Respond on time and quality to On-demand requests from the customer. Main interactions: Customers, FS Operational Marketing, CCC, Outside services sales, Order Management, FS Operation Key Success Factors: Close collaboration with Outside Services Sales for complex on-demand sales. Reactivity on FSR and CCC opportunity generation. Regular collaboration with FS Operational Marketing Leader for a thorough understanding of Demand generation plans, country Installed Base profile, and associated services available and to be launched in the following months.
LI-BB1 Qualifications About You: Education: Bachelor /associate degree in Electrical Engineering. Experience: 2 years IS/ Field Service Representative/Customer Care. Soft skills: sales oriented/results-oriented/ daring/ passionate/ team player/organized/ resilient/ voice clear & understandable/ engaging & enthusiastic. Basic to intermediate skills in MS Office products (Excel, Word, PowerPoint), BFO. Familiarity with Schneider Electric products and services will be an added advantage. Excellent verbal and written communication skills. Able to priorities and manage multiple tasks and build customer relationships. Successfully completed assigned training paths and successfully engaged in technical sales conversations. Language skills: native speaker level for local context Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted to R&D You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
LI-BB1 Schedule: Full-time Req: 008AKA