Customer Service Coordinator

Overview Work for a global company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is nurtured. PepsiCo Australia & New Zealand is home to some of the world’s most trusted brands such as Smith's Chips, Red Rock Deli, Sakata Rice Crackers, Pepsi Max and Gatorade! We are a progressive and people-focused business, and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career. At Pepsico, we were recognised as a Top Employer in both Australia and New Zealand in 2021 and 2022, one of only 16 organisations globally to earn this certification. We are currently recruiting a Customer Service Coordinator to join our ANZ Customer Service team. Reporting to the National Customer Service Manager, this role will see you working directly with a team of 9 people in our Chatswood office to achieve the highest possible levels of service for our customers. Ensuring maximum order fulfilment and responsiveness to customer enquiries, this role would suit someone with a customer-centric attitude who works well in a team environment. Details Flexible business hours Position: Permanent Full Time Selection Process: Formal Interview - Online Assessment - Background and Pre Employment Checks – Decision Why Join Us Opportunity to join a Global FMCG Company Competitive remuneration on offer Personal and professional growth opportunities Health and wellness programs Responsibilities Job Requirements Ensuring a high volume of sales orders are processed accurately and efficiently Creating open communication channels with distribution, transport, and inventory teams Assisting with claims investigation and processing customer credits Working with the wider Supply Chain team ensuring highest levels of service are achieved and business objectives are met Managing daily customer enquiries including problem solving for supply and delivery issues Qualifications About You Strong verbal and written communication skills with a personable and polite manner Experience in a customer-oriented environment A high level of data accuracy with the ability to remain calm under pressure and meet deadlines Experienced in MS Office suite SAP experience is advantageous If the above description sounds like you, please submit your CV online. All applications must have full time legal work rights in Australia.