ÞvOps Engineer

Role Purpose The purpose of this role is to work with Application teams anddevelopers to facilitate better coordination amongst operations,development and testing functions by automating and streamlining theintegration and deployment processes Do Align and focus on continuous integration (CI) andcontinuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports theapplication life cycle across the DevOps toolchain — fromplanning, coding and building, testing, staging, release, configurationand monitoring Manage the IT infrastructure as per the requirement of thesupported software code On-board an application on the DevOps tool and configure it asper the clients need Create user access workflows and provide user access as per thedefined process Build and engineer the DevOps tool as per the customizationsuggested by the client Collaborate with development staff to tackle the coding andscripting needed to connect elements of the code that are required torun the software release with operating systems and productioninfrastructure Leverage and use tools to automate testing & deployment in aDev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multipleplatforms Resolution of the tickets raised on these tools to be addressed& resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution getscomplicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/repeatable issues Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Dev Ops Lead Engineer/ Project Manager Regular reporting & updates Application teams/ owners, application developers, releasemanagers For end to end Continuous Integration, Continuous Deployment& Monitoring External Clients To provide optimal support from time to time Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Leveraging Technology – Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization – Competent Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert Technical knowledge – knowledge of various DevOps tools,customization and its implementation at the client site - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. Expert Applies the competency in all situations and is serves as a guide toothers as well. Master Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization. Behavioral Competencies Execution Excellence Passion for Results Confidence Client centricity Formulation & Prioritization Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Devops - Continuous Integration