Sr. Director of Connected Care

Overview At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. Why work at Spacelabs? Because lives depend on you! Spacelabs Healthcare is looking for an experienced Sr. Director of Connected Care who will be responsible for personally generating new business, developing solid strategies, partnering with Software Development, Marketing, and Sales to architect and deliver enterprise solutions, and build and sustain relationships with customers and prospects. The incumbent will provide customer insights to our internal teams and will work with engineering to implement innovative technical solutions that leverage the data that our products generate to meet our customers’ needs. The incumbent will also work with Marketing and Sales to create appropriate messaging for new technical solutions. Responsibilities Sales / customer facing position. Conduct on-site and on-line meetings to support the sales team in customer presentations. Works closely with customers to identify unmet needs and solutions. Collaborates with the customer’s business and IT subject matter experts including the CIO during the sales process to identify business processes, develop businesses and technical requirements and understand functional/technical constraints. Translates customers suggestions into actionable feedback for engineering teams. Works closely with sales, marketing, and engineering teams to anticipate and address customer needs. Utilizes customer feedback and data to help inform decisions about how we communicate to our users, what products or services to provide for them and when to provide it. Combines technical expertise and consulting skills to evaluate and develop technical solutions for customers. Leads the account planning process at existing and prospective customers by identifying new or follow-on opportunities. Works in concert with the Sales Team to present and articulate strengths, features, benefits, values and competitive advantages of company’s products and services. Leads and/or oversees technical discovery, business justification, solution mapping, demo and evaluation of customer’s requirements. Prepares and delivers value-based software demonstrations in support of sales cycles. Presentation includes personalization of materials to ensure delivery of a simple appealing and compelling customer presentation. Leads and influences internal and external resources to a stated objective without formal lines of authority. Contributes to the development and achievement of organizational goals and objectives. Ensures that all documentation and drawings of technical data for quoting purposes, including an accurate scope of work, follows company policies and procedures. Works effectively with cross-functional and/or global teams, readily shares information with others. Adheres to all company policies, procedures, and business ethics codes. Other duties as assigned. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelor’s Degree required. 10+ years of related work experience in Healthcare / IT Technologies required. Proven ability to build and develop business relationships. Proven track record of providing excellent customer service. Extensive client account and project management experience with demonstrated ability to plan and manage the execution of custom development projects and complex client engagements. Strong local network of IT and business executives and business acumen across a variety of functions within the hospital environment. Possesses strong product/technology/industry knowledge. Relationship Development: Able to relate with others, building credibility and rapport; build partnerships across organizational boundaries. Service Orientation: Able to anticipate and respond to customer needs, concerns, or questions; guide the organization in developing customer centered culture; take the time to 'seek to understand' a customer's needs. Integrity: Able to protect confidential information; do what is right even when no one is watching; demonstrate ethical conduct at all times; question actions inconsistent with our values. Problem Solving: Able to break problems/information down to systematically identify the cause of problems and make recommendations; recognize the need for additional information and ask questions to obtain it; generate options for action to address an issue or opportunity. Teamwork: Able to collaborate with others to achieve team goals; participate in meetings so they are productive; share ideas and learn from others to build consensus. Discipline: Able to maintain personal focus on efforts that will yield the greatest results; prioritize multiple tasks and demands; set priorities and allocate time and resources when faced with competing demands. Accountability: Personal responsibility to learn from mistakes and create development plans; self-awareness to recognize personal strengths and weaknesses and work to improve. Excellent written and verbal communication skills required. Strong business acumen. Ability to effectively negotiate. Up to 80% of travel may be required. Please review our benefits here: Life at OSI The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Company COVID-19 Vaccine Policy To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company’s COVID-19 Vaccination Policy. NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer EEO is the Law Poster Link: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for the Security and Healthcare divisions, as well as to external original equipment manufacturer clients for application in the defense, aerospace, medical and industrial markets, among others