Inside Sales Associate

Job Description With over 90 years of customer-focused performance, Boyd Corporation has evolved as a market leader in engineered rubber, plastic, metal, flexible environmental sealing & energy management solutions. Boyd is a unique supplier, valuing our people as our most important resource. With our best-in-class technical sales associates, sales support service teams & field application, quality, & manufacturing engineers, Boyd offers total global solutions to enhance the performance & manufacturability of your products. Our cost-effective, tight-tolerance, global manufacturing capabilities ensure superior total landed cost as well as reliability throughout the product life cycle. Summary: This is a supporting role in the sales organization to manage customer activities and programs, and support the sales team to promote account growth. Essential Duties Include: - Processes customer's requests for quotes and forwards to Estimating. Enters quotes into the quote system. - Audits orders received for price, quantity, delivery, revision level. Informs customer of price, shipping date, anticipated delays, and any additional information needed by customer. Writes or types order form, and/or enters data into computer, to determine total cost and availability for customer- or works with administrative support to manage this activity. -Communicates with all facets of the organization related to customer order and program planning. -Interaction with sales and production for customer program management of new products and/or content to the organization through the appropriate prescribed process flow. Overseeing of these new programs from inception to implementation. - Ascertains credit rating of customer; advises customer of changes in terms. - Checks inventory control and notifies stock control departments of orders that would deplete stock. Advises purchasing department of cancellations that require material cancellation. - Sources materials for customer applications, as needed. - Compiles statistics and prepares various reports for management. - Supports Outside Sales Representative of an assigned territory. - Receives and checks customer complaints as they relate to the quality procedures. - Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. - Attempts to sell additional merchandise to customer. - Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor degree preferred, 2 year Associate degree as a minimal requirement; 2 years related experience and/or training; or equivalent combination of education and experience. Core Competencies: LANGUAGE SKILLS Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write memos and letters that conform to prescribed style and format. Ability to effectively present information to top management, sales groups, engineers, and/or customers. MUST READ, WRITE AND SPEAK FLUENT ENGLISH. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. >