Program Manager

Role Purpose The role incumbent is responsible for the successful execution ofa low to medium complexity program & its profitability.It is a role requiring understanding of the individual program and how itinteracts with other programs. The Program Manager is also responsiblefor customer satisfaction and to some extent to the commercial growthwithin the account. Do Financial: Is responsible for Gross margin achievement for theProgram Is responsible for bonus received or penalty paid from/to thecustomers Adheres to project cash flow schedule Responsible for reducing value at risk (VaR) ($, days) Offering/competency: Is responsible for increasing project effort charged to domainexperts Formulates an appropriately structured Governance framework forthe account in which he/she is the sole Program manager. Else works asper the governance framework defined by the Program Director Creates a clearly defined and documented escalation mechanism inplace Ensures governance ties in with Scope/Change Management Delivery/Customer satisfaction Leads and owns the Program Delivery(schedule/risk/issues/changes/dependencies) Helps establish the required execution and project methodologiessynergizing customer and Wipro methodologies for meeting Program Quality-Cost-Delivery schedule Manages operational parameters of the program as signed off (ppc, offshore- onsite mix, utilization, bulge) Handles customer escalations Responsible for meeting release compliances