Help Desk Leader - IT

SUMMARY Responsible for the development of the Store Technical Support staff; responsible of 15+ staff teams. Performs activities associated with identification, prioritization and resolution of reported problems. RESPONSIBILITIES Ensure that all phases of support are properly coordinated, monitor, logged, tracked and resolved properly. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports. Lead by example by taking calls and responding to emails when necessary or at the manager's discretion. Maintain responsibility for development, growth and integrity of Store technical Support staff. REQUIREMENTS Level of Formal Education:A Bachelor's degree (BA, BS) or equivalent. Area of Study:Computer Science / Business Management Years of Experience:Two to three years. Type of Experience:Management and/or Experience at AutoZone Special Certifications or Technical Skills:Fluent in English and Spanish. Other/Preferred:Excellent communications skills, organizational skills, ability to learn new technologies.