Sr. Director, Fraud Risk Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Senior Director, Fraud Risk Management will be responsible for providing executive leadership to drive strategic initiatives, oversee key performance indicators and measurement, and provide direction on compliance and investigative matters. Leveraging strategic planning skills and desire to innovate, this leader will play an integral role in managing fraud risks to the cable business and accelerating business growth while minimizing total cost of fraud and maintaining customer centric focus. This leader will develop and implement strategies for functional areas, inclusive of fraud policies, procedures, controls, and reporting systems to proactively identify/control potential fraud losses. Ensures appropriate resources to achieve financial and business objectives. Applies integrative strategies to evaluate opportunities and develop new initiatives that align to business objectives. Responsibility for developing and managing budget. Job Description Core Responsibilities: Be a leader within the Fraud Risk Management team and take an active role in aligning team priorities to the overall strategic priorities and roadmap of the FRM organization. Develop and implement strategic plans for the department and market the expertise of the department as a fraud resource. Accountable to assess and mitigate different types of fraud risks related to Xfinity and other products and works cross-functionally to ensure that appropriate risk mitigation features are in place and/or considered. Develop business requirements for fraud risk management initiatives that align with the goals of the organization and work cross-functionally with various teams to ensure successful launch. Manage vendor relationships, effectively negotiate and create partnerships with best practice fraud vendors that enables achievement of fraud roadmap/strategy. Responsible for enhancing customer experience related to fraud prevention. Utilize robust analytics and data driven strategies to optimize fraud rules and decisioning strategies for Xfinity and other product sales and to continuously improve KPIs. Provide direction on proactive sales activity reviews for compliance with policies/procedures; Direct investigations into external fraud matters; Partner with internal stakeholders on internal investigation and civil litigation matters. Develop and communicate goals, strategies, tactics, project plans, timelines, and key performance metrics and assures alignment cross-functionally. Research and apply new technologies and analytical methods. Promote a risk-aware culture; ensure efficient and effective risk controls, monitoring, and compliance management practices by adhering to required standards and processes. Serve as department representative on fraud-related committees and/or development projects. Manage team which includes administration of performance appraisals, personnel selections, and recommendation of salary actions, transfer, disciplinary actions, and employee termination. Work independently and as part of a broader team across multiple projects. Develop and mentor others within the organization. Consistent exercise of independent judgment and discretion in matters of significance. Develop and manage budget to ensure required resources are available. Other duties and responsibilities as assigned. Core Competencies: Experience with statistical models/scorecard for fraud risk assessment and detection. Strong knowledge of fraud prevention industry practices and performance measurements; knowledge of fraud tools and models Strong communication skills and proven ability to understand and explain technical information effectively to all audience levels in a concise/effective manner Demonstrated direct team leadership experience and capacity for indirect team leadership of cross functional resources; skilled relationship builder Ability to operate in a fast-paced, time-sensitive environment effectively managing multiple and changing priorities. Self-motivated, creative problem solver, result oriented, and business savvy. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Certifications Certified Public Accountant (CPA) - American Institute of Certified Public Accountants - American Institute of Certified Public Accountants,Certified Internal Auditor (CIA) - Institute of Internal Auditors - Institute of Internal Auditors,Certified Fraud Examiner (CFE) - Association of Certified Fraud Examiners Education Bachelor's Degree, Bachelor's Degree, Bachelor's Degree, Bachelor's Degree, Bachelor's Degree, Bachelor's Degree, Bachelor's Degree, Bachelor's Degree, Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.