Salesforce Support/Operations Lead

<p>As a Salesforce Develops Lead for our commercial environment you will be responsible for the program management, development, integrations, lifecycle, and support activities around applications developed to run in our environment. The lead will also be responsible for working across teams to ensure a seamless operation and communications of application incidents, bug fixes and outages to end users and business stakeholders.<br />
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This is the ideal role for someone who enjoys working with a skilled team leading the daily operations and maintenance our commercial platforms, including Salesforce, Service Cloud, and custom commercial applications.<br />
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<b>Key Responsibilities:</b></p>

<ul>
<li>Lead an operations team utilizing an agile framework (JIRA) to manage incidents, prioritize backlog, implement bug fixes, apply patches, implement version upgrades, develop automation frameworks, and enable application teams to implement automation and CI/CD inside of that framework.</li>
<li>Define and Develop the operational rhythm and metrics to ensure the ongoing incident, operational, and lifecycle management of the commercial platforms.</li>
<li>Provide technology guidance to the operations team throughout the Release and Deployment life cycle</li>
<li>Monitor, track, and regularly communicate the performance metrics related to adoption and other metrics related to productivity and benefits</li>
<li>Collaborate with Platform Leads &amp; other DevSecOps leads to identify, define &amp; implement standard processes, process improvements and tooling across the IT operations landscape</li>
<li>Establish and cultivate relationships with vendors to ensure the best support is received and to leverage all available resources from our technology partners</li>
</ul>

<p><b>Core Requirements:</b></p>

<ul>
<li>Experience developing, supporting, and managing a salesforce platform</li>
<li>Bachelor&
39;s Degree in Information Systems, Information Technology (IT), Computer Science or Engineering from an accredited college or university or a high school diploma/GED with at least 6 years of information systems design, implementation, or integration)</li>
</ul>

<p><b>Other Useful Skills &amp; Abilities:</b></p>

<ul>
<li>Agile framework experience is helpful and application development or architecture experience is preferred</li>
<li>Salesforce platform technical knowledge is a plus</li>
<li>SDLC, Integration technologies, Java, lightning, visual source, apex</li>
<li>Atlassian Technologies (Jira, Git, etc)</li>
</ul>

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