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<div class="mds-edited-text mds-font-body-copy-bulk"><p><b>Who we&
39;re looking for</b></p><p></p><p>We&
39;re looking for a SIAM certified leader, with a passion for driving customer experience. You will have experience and thorough knowledge of ITIL Framework and ITIL v4 compliant Service Design. ServiceNow Certified would be preferred although not essential.</p><p></p><p><b>About the role</b></p><p></p><p>The SIAM Lead – is accountable for Service Integration, Management and  Governance for the management of Service Performance end-to-end. This role sits in our integrated services team within Business solutions function.</p><p></p><p><b>Key Responsibilities:</b></p><p></p><p>Understand business drivers, customer strategy, and act as the face of the customer to the Service Providers (internal and external), to drive and agree transformation activities, as well as Executive Stakeholders.  Be a change evangelist in socialising all new initiatives and maintaining strong, productive and collaborative relationships.</p><p></p><p>Act as the liaison point for internal Sourcing and Procurement functions when new or alternative sources of supply are required or existing supplier agreements are to be terminated, varied or extended</p><p></p><p>Must understand the overall end-to-end services and align roles / activities that interfaces with related Services.  To analyze, understand, and continuously manage interdependencies across the Service, reviewing performance levels and trends, to  drive its efficiency and effectiveness. Ensure Process Compliance, Adherence and Maintenance of Service Management Process and Tools</p><p></p><p>Setup required Governance to ensure process and operations performance is reviewed at various levels e.g. Operations resources, Process Managers, Process Owners, Service Delivery Managers across Service Providers and provide intervention and guidance where at risk Drive Continual Improvements in conjunction with Integrated Services Strategy.</p><p></p><p>Using your extensive experience you will work with our Transition Team to input and support  Process Design Workstreams and provide Governance to  the operationalisation of Design agreed.</p><p></p><p>Mentors Operational teams, providing subject matter expertise to define and coordinates day-to-day responsibilities, </p><p></p><p><b>Skills, Knowledge, and Experience:</b></p><ul><li>You will have proven experience of managing suppliers</li><li>SIAM Certified essential</li><li>ServiceNow Certified preferred, as this is our main technology platform</li><li>Have a passion for driving customer experience</li><li>You will have thorough knowledge of the ITIL framework, Service Management processes, managing IT Outsourced Suppliers as well as a high level of IT technical competence.   Experience of service management of other outsourced business processes would be desirable (e.g. HR, Recruitment, Finance, Facilities Management)</li><li>With previous and significant demonstrable experience in ITIL v4 compliant Service Design, from service requirements definition through new service design and into the transition stage.</li><li>You will be keen to learn, proactive and have good analytical skills in problem solving</li><li>You will have experience of the design and implementation of complex operating models, including process design, people and organisational design, governance design, designing operational interfaces to the BBC and other suppliers</li><li>You will have thorough knowledge of the ITIL framework, Service Management processes, managing IT Outsourced Suppliers as well as a high level of IT technical competence</li><li>Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers</li><li>Excellent verbal and written communication capabilities with the ability to interact and influence at all levels</li><li>Strong oral and written communication skills</li><li>Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve</li><li>Ability to organize, delegate, and leverage resources from other parts of the organisation upstream and downstream</li><li>Demonstrate a very high level of political and business awareness; acutely aware of organisational sensitivities</li><li>Program/project management skills and experience advantageous</li><li>Understanding of Lean, Agile</li></ul><p></p><p><b>Close Date Monday 9 January 2023</b></p><br /><p><strong>Not the role for you?</strong><br />Did you know PwC offers flexible career arrangements and contract work? <a href="https://www.pwc.co.uk/careers/flexible-contractor-careers.html" rel="no-follow">Learn more</a>.<br /><br /><strong>The skills we look for</strong><br />The PwC Professional is our global framework for defining and encouraging leadership at all levels. <a href="http://www.pwc.com/uk/careers/experienced/apply" rel="no-follow">Learn more</a>.<br /><br /><strong>The Deal</strong><br />&lsquo;The Deal&rsquo;, our firmwide Employee Value Proposition&rsquo; empowers our people to be the best they can be. <a href="https://www.pwc.co.uk/careers/about-us/the-new-deal.html" rel="no-follow">Learn more</a>.<br /><br /><strong>Our commitment to you</strong><br />We&rsquo;re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. <a href="http://www.pwc.com/uk/diversity." rel="no-follow">Learn more</a>.<br /><br /><strong>Application support</strong><br />If you&rsquo;re a person with a disability, if you&rsquo;re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we&rsquo;ll be happy to make reasonable adjustments to our processes for you.&nbsp;<a href="https://www.pwc.co.uk/careers/experienced-careers/apply/applying-with-a-disability.html" rel="no-follow">Learn more</a>.</p><img src="https://www.applytracking.com/tp/rj6_Nh75X-J.K" rel="no-follow" />