Director, Product Management

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Director, Product Management Do you love taking a vision and making it a reality? Do you enjoy coordinating multiple groups to drive a successful outcome? About the Role The Director, Product Management will be responsible for defining and delivering the product roadmap for Commercial CXM division of Conduent. Responsibilities Being able to work with vendors, technology, operations, and sales to drive holistic CXM Product Strategy. Having the responsibility for building a production roadmap to support Conduent CXM growth objectives Driving the design, delivery model and planning how to market and promote the product to the public Partnering with the marketing team to build the messaging, artifacts, and overall story we bring to market with our products Ensuring that product strategy translates into delivery of sellable solutions and ensures that training of the sales organization occurs. Specifying and overseeing the research needed to determine the needs and desires of customers. Evaluating and creating 3rd party vendor partnerships to expand our product footprint and support client needs Comparing the company’s products to competitor’s products in order to assess competition in the market Identifying cross-function product groups and their strength and weakness and accordingly recommend product improvements to improve sales. Requirements Have experience in building and delivering a go to market program for contact center products Have knowledge of contact center technologies Have excellent leadership and people and project management skills and experience Have proactive and creative analytical and creative problem-solving skills Be able to effectively communicate with and influence stakeholders at all levels Have a