Operations Specialist

S&P Global Ratings Ratings Operations Specialist - London Role Purpose The Operations Specialist, Ratings Operations is a critical role in enabling the effective and efficient operations of global Ratings processing and playing a key part in driving end to end process simplification that meets customer needs. Quality, accuracy and timeliness of the ratings information and its dissemination to the marketplace are critical within this role. As a strategic partner to multiple roles across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value. Business Impact A visible role with global impact and coverage across the Ratings practice while working with the broader data, technology and operations community. This role works closely with Commercial, Technology and Data teams to connect transformation initiatives with analytical and other end users. The role also works with analytical staff and leadership to ensure a high level of operational efficiency, problem solving, and innovation. The Team / The Business: The successful candidate will be part of the Global New Issuance Team in the Operations division of SP Global Ratings. Key Responsibilities Performs operational tasks such as setting up workflow system jobs, managing interactions with team and performing documentation checks. Extracts data from internal and external documentation and accurately enters data and content into required systems, ensuring accuracy and completeness in accordance with pre-defined targets. Validates ratings information in systems and publications prior to rating release. Support completing team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work Guide analysts and other business partners through the ratings process and support change management of improvement efforts Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the Ratings Operations (ROS) mission and achieve the ROS vision Understand key metrics to support the management and improvement efforts of ROS Understand the role of Ratings Operations and its alignment with other functions within S&P. Connect key partners to solve business problems, participate in improvement efforts to meet customer needs Background & Experience At minimum 2 years of work experience. Bachelor’s degree preferred. Strong interpersonal, written and verbal communication skills and a customer-service orientation. Ability to work in a fast-paced, high pressure, fluid environment while performing multiple tasks and ensuring high quality, error free output. Must be confident, calm under pressure and possess influencing skills. Must be able to work effectively in a team-oriented, global, and multi-cultural environment. Strong technical skills with Visio, Excel, PowerPoint and Access. Experience leading projects highly valued Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Grade Level: Grade 8 (for internal purposes) Location: London S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities. S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) Job ID: 278471 Posted On: 2023-01-11 Location: London, London, United Kingdom