Principal Customer Solutions Advisor

JD: Principal Customer Solutions Advisor Summary: The CSA delivers support to internal and external users of the S&P Commodity Insights energy products. The role combines training, customer care, presales and renewals support. As a member of the Client Services Team, this colleague will work directly with both oil and gas, and hydrogen, solar, wind, batteries and carbon sequestration datasets to assist clients understand the energy transition and associated risks and opportunities. General Job Description: Promote and advance S&P Commodity Insights energy products to our customers and internally amongst colleagues operating in Japan. Provide support through workflow-based presentations and mentoring. Source, create and own localized demos. Understand the needs, workflows and challenges of customers in Japan. Provide feedback to the sales and product teams on issues related to marketing and external messaging. Represent S&P Commodity Insights solutions at regional events. Monitor the competitor landscape in Japan, providing feedback to the operations team. Create a positive image of S&P Commodity Insights Energy products through interaction with customers and team members Specific Job Duties: Become an expert user of Commodity Insights Energy content platforms. Provide demos to customers, prospects, user groups and at industry events, deliver webinars as required and develop supporting workflow documents when needed. Respond to client questions in a timely manner to provide customer delight in situations of one-on-one client needs. Update users about content breadth, product enhancements and new developments on a regular basis. Work collaboratively with members of the Tokyo Sales team. Required Skills, Education & Experience: Degree in Geoscience, Engineering, Economics or related discipline and 3 years relevant experience. Strong analytical skills and a high level of proficiency with MS applications. Familiarity with the Japanese market and with customer challenges. Ability to work as an integral part of a diverse and geographically dispersed team. Willingness to travel and attend conferences, as needed. First class presentation and software demo skills. Excellent Oral and written communication skills. Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner. Self-starter with proactive approach to resolving problems and issues. Highly articulate with a very good command of Japanese and English essential. Fluency in a third language is an advantage. Physical Requirements: n/a This position will operate under normal office conditions and will include moderate phone use and moderate to heavy computer use. Travel: Yes, up to 20% mainly in Japan possibly with occasional trips to other countries in Asia-Pacific, as required. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) Job ID: R30048 Posted On: 2023-01-11 Location: Tokyo, Tokyo, Japan