Appraisal Department Manager

«out The Role The Appraisal Department Manager will develop an opinion of value in the form of an Appraisal Report or a Restricted Use Appraisal Report in compliance with current Uniform Standards of Professional Appraisal Practice (USPAP) guidelines, or pertaining to appraising and related functions such as appraisal practice or appraisal services. Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank. Essential Functions Appraisals: the act or process of developing an opinion of value in the form of an Appraisal Report, or Restricted Use Appraisal Report. All appraisals are to conform to the Uniform Standards of Professional Appraisal Practice (USPAP) and/or the adopted Appraisal Policy and procedures of Glacier Bank. The appraisal process consists of identifying the problem, determining assumptions and limiting conditions, collection and analysis of market data for subject and comparable properties, tests of highest and best use, analysis of the three approaches to value (Income Capitalization, Cost, & Sales Comparison), and reconciliation or value conclusion. Other valuations consist of re-certification of value for new construction (form 442), values for remaining security on partial releases, and inspections on securities for insurance related issues; i.e. fire insurance. Appraisal Review: the act or process of developing and communicating an opinion about the quality of another appraiser’s work. Desk and field reviews are performed on selected commercial and residential appraisals. Reviews are performed for internal quality control when requested by an auditor and/or examiners. A desk review, at minimum, is required for appraisal requests generated in the Commercial Loan Department and for any Real Estate Loan where value exceeds the approved threshold(s). All reviews are performed according to the Uniform Standards of Professional Appraisal Practice-Standard 3, and Glacier Bank’s adopted appraisal policy. Consulting: the act or process of providing information, analysis of real estate data, and recommendations or conclusions on diversified problems in real estate, other than an opinion of value. Consulting is performed for contractors, customers, co-workers, and the general public in the forms of marketability studies, investment analysis, absorption feasibility studies, and property tax issues. More specifically, construction meetings are performed for all contractors and/or borrowers for new construction. Such meetings are conducted prior to the start of construction and loan closing, and whenever necessary. Managing: Effectively oversee the Appraisal Department. Supervise and mentor Appraisal Trainees. Ensure quality service and appropriate turn-around times. Motivate and review performance of support staff by submitting timely evaluations. Make logical decisions concerning human resource issues and maintain good communication. Establish what is priority for timeliness regarding appraisals, reviews, consultation, and looking up various types of information (taxes, property searches, etc) for various departments or offices upon request. Provides digital copies of each appraisal to the loan officer/client and copy is maintained within the department. Research and maintain the comparable sales data such that it is available on all office computers and hard copies are filed in an organized manner. Requests for Property Searches, Flood Hazard Determinations, Property Taxes or Census Tracts are returned to the requesting office or loan personnel in a timely manner. Research legal descriptions at the courthouse and review Department of Revenue records at the state appraisal office. Compile and prepare appropriate monthly and quarterly reports and distribute to appropriate internal staff. Additional Responsibilities Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer’s needs. Participates in required training, staff meetings, and lobby displays. Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank. Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel). Complete required bank training courses within assigned time frame(s). Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Consistently maintains regular and reliable attendance. Additional duties as requested or assigned. About You Required Qualifications High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment. Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s). Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment. Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience. Ability to work both independently and in a team environment. Ability to understand and follow complex written and oral instructions. Ability to communicate effectively verbally and in writing. Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications. Working knowledge of standard office equipment. High school diploma or equivalent. Preferred Qualifications Current appraisal license Minimum three year customer service and sales experience preferred. Previous lending experience preferred. A moderate level of banking knowledge desired. Work Environment Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.