Junior Help Desk Technician

Summary Junior Help Desk Technician West Point, NY The Junior Help Desk Technician will provide expert advice and support services in IT at The United States Military Academy (USMA) at West Point onsite. The Junior Help Desk Technician is responsible for answering queries and addressing system and user issues in a timely and professional manner. Responsibilities Work you’ll do    As a Junior Help Desk Technician within our West Point team, you will:  Create help desk tickets indicating the service requiring support Offer technical assistance to the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware, and software Attempt to resolve tickets Support the various applications used by staff and faculty in a higher education, engineering environment Escalate tickets in some cases Receive customer help desk phone calls and service requests for support Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets Other duties as assigned. Qualifications High school diploma or GED required Associate degree preferred 1+ year of IT-related help desk experience required CompTIA Security+ required Background check required The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills, and Abilities Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others Excellent Microsoft Office skills (Word, Excel, and other applications) Ability to train end users on frequently asked technical issues Ability to provide technical assistance and support over the phone Good phone skills, professional demeanor, and previous customer service experience strongly desired Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it How you’ll grow    At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.         We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.        Benefits    At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.    Learn more about what working at Chenega MIOS can mean for you.        Chenega MIOS’s culture    Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.        Corporate citizenship    Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.    Learn more about Chenega’s impact on the world.    Chenega MIOS News- https://chenegamios.com/news/         Tips from your Talent Acquisition team    We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:    Chenega MIOS web site - www.chenegamios.com     Glassdoor -  https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm    LinkedIn - https://www.linkedin.com/company/1472684/    Facebook - https://www.facebook.com/chenegamios/  
Chenega Systems, LLC