Customer Engagement Manager- Adult Vaccines

Site Name: India - Maharashtra - Worli Mumbai Posted Date: Jan 10 2023 Ready to help shape the future of healthcare? GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Job Purpose:- This position is critical for development of scientific knowledge amongst Key External Stakeholders including HCOs, KOL/KEE/KBLs etc. which are critical to the commercial success/outcomes of Adult Vaccines Portfolio in Mid to Long Term. Key Responsibilities • Identifying & developing close partnership with Key Health Care Organizations for: o Development of Scientific modules on adult vaccination o Leveraging the HCOs for dissemination of scientific knowledge amongst consumers and customers. • KOL Management: o Lead the Identification, Engagement and Development of multiple specialty Speaker pool in partnership with Sales, Marketing and Medical teams o Engage identified regional Speakers & KOLs for various meetings including TPMs, SPMs, Press Releases and Digital Media. • Supporting Cross Functional Teams including Sales, Marketing, Medical and Finance o Leverage relationships with Customers for input and support towards Market research, PR, Disease awareness campaigns etc. Support Medical team in Speaker Training Programs/ Advisory Boards/Research and Development. Knowledge/Education Required :- Minimum Level of Education Required - Bachelor’s degree Preferred Level of Education - Post-Graduate Area of Specialization - Sales/ Marketing Previous Experience Required:- Minimum Level of Job-Related Experience Required :- Minimum of 8 years of Sales/Marketing experience including 3 years of experience as Team Leader. • In-depth knowledge and understanding of healthcare business • Ability to build relationships with key customers • Ability to identify customer needs and drive insights Job-Related Experience sections above that are required for the job:- . A successful, positive, focused, results and activity driven “completer-finisher” individual with a powerful work ethic. • Proactiveness in reaching out to HCOs, KOL and influencers needed. • Innovative Thinking to search out new ways to manage/retain customers and sharing best practices • Influencing and collaboration skills to achieve objectives with cross functional team/departments • High integrity, fairness and transparency with respect, support and listening to others • Intelligent, team player and enthusiastic. • Capable of withstanding setbacks and recovering • Prior experience in Vaccine selling (Preferable but not mandatory) • Experience of working with Multiple specialties (Preferable but not mandatory At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution. *LI-GSK GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way. GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable. If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in “gsk.com”, you should disregard the same and inform us by emailing [email protected], so that we can confirm to you if the job is genuine.