Collector

General Responsibilities Do you have confidence when discussing late payments? Are you able to put your point across clearly and concisely? You have a primary focus within this role, it's to collect any monies owed to our business. This will need to be handled in a sensitive manner and with the skills required. We need a quick learner with the desire to deliver exceptional service levels, with an eye for detail and who has the ability to think and act independently! Our European Service Centre office based in Swords Dublin offers a bright, modern and friendly atmosphere. We are currently looking for a Spanish speaking Collections Agent to join the Credit team on a 6-month contract basis. The role: Taking the wheel at Hertz As a Spanish speaking Collections Agent you will reduce & control the amount of overdue invoices in the portfolio of accounts assigned as well as to provide service excellence to customers by handling account queries regarding rental charges. Work portfolio of assigned accounts by contacting customers to ensure monies are collected in a timely manner. Achieve the target set (30+ & 120+ receivables ) in order to ensure maximum bonus allocation. Maintain SLA on customer contact (number of queries closed per hour and turnaround time Use the Business Planning Server to stay up to date in terms of portfolio statistics and collection performance as well as for reporting on exceeded credit limits & unapplied cash (on account payments). Recommend suspensions, re-activations and referrals so as to ensure bad debt exposure is kept to a minimum. Investigate and resolve incoming customer queries and complaints to ensure customer satisfaction and no outstanding customer issues are left unattended Your benefits: Fueling your journey Relocation package and assistance from our supportive relocation team Pension scheme Free On-site Gym Subsidized staff restaurant Sports and Social Club Training and development programmes Staff Car Rental and Sales discount Free Parking Essential Requirements Your skills: What you’ll need for a great journey Fluency in Spanish and English essential Previous Credit Collections or Accounts Receivable experience is an advantage Knowledge of Word and Excel is required Good level of communication Good level of analytical skills About Us The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran