CUSTOMER SUCCESS MANAGER

Main Mission: Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Activities and areas or responsaibility: qServe as the primary point of accountability for assigned clients for Digital recurring services. qAdvise and develop client vision, clearly define desired business outcomes and create a success plan. qBe in charge of renewal & limit churn rate qIdentify possible pull through opportunities (renewal, cross and upselling) with Service Bureau experts (CSH) qClose opportunities directly or liaise with Digital V2 for maximum impact qProvide regular customer updates, data insights, performance / issue trends (QBRs, etc.) qBuild out and track standard Customer Health Score Metrics qBuild, maintain and leverage strong relationships with clients and Business Decision Makers within each customer to influence adoption qProvide a feedback loop on potential offer improvements, based on customer adoption & direct input qIdentify users’ of SE Digital services offers & secure customer satisfaction. qDrive usage and help accelerate customer value for each product/service qEnsure follow-up meetings with country Sales (cover E2E opportunity process, from lead to order) qShare and implement best practices to drive up realization of outcomes Education and Skilss: •Bachelor of Science or Engineering degree preferred •Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities •Proficient computer experience in Microsoft Office Products + Salesforce •High commitment to the company’s vision and values. •Excellent analytical skills and attention to detail. •Excellent communication skills both verbal and written. •Effective working in team environment. •Customer oriented, Nurturing, Farmer Characteristics •Deep passion for making others successful •Dynamic & entrepreneur •Bringing forward proposal •Advanced English level Qualifications Main Mission: Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Activities and areas or responsaibility: qServe as the primary point of accountability for assigned clients for Digital recurring services. qAdvise and develop client vision, clearly define desired business outcomes and create a success plan. qBe in charge of renewal & limit churn rate qIdentify possible pull through opportunities (renewal, cross and upselling) with Service Bureau experts (CSH) qClose opportunities directly or liaise with Digital V2 for maximum impact qProvide regular customer updates, data insights, performance / issue trends (QBRs, etc.) qBuild out and track standard Customer Health Score Metrics qBuild, maintain and leverage strong relationships with clients and Business Decision Makers within each customer to influence adoption qProvide a feedback loop on potential offer improvements, based on customer adoption & direct input qIdentify users’ of SE Digital services offers & secure customer satisfaction. qDrive usage and help accelerate customer value for each product/service qEnsure follow-up meetings with country Sales (cover E2E opportunity process, from lead to order) qShare and implement best practices to drive up realization of outcomes Education and Skilss: •Bachelor of Science or Engineering degree preferred •Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities •Proficient computer experience in Microsoft Office Products + Salesforce •High commitment to the company’s vision and values. •Excellent analytical skills and attention to detail. •Excellent communication skills both verbal and written. •Effective working in team environment. •Customer oriented, Nurturing, Farmer Characteristics •Deep passion for making others successful •Dynamic & entrepreneur •Bringing forward proposal •Advanced English level Schedule: Full-time Req: 0089D0