Remote Monitoring Supervisor

êton is looking for a Remote Monitoring Supervisor based in our São Paulo - SP site to join our team. He/She will be responsible for: Perform the management of the technical team, with regard to tactical and operational actions regarding equipment monitoring (UPS) respecting the 12x36 work shift. Ensure the execution of the main defined KPIs which are Billing, Customer Satisfaction and Service Response Time (SLA). In addition, identify opportunities aimed at continuous improvement, First Pass Yielld (FYI) related to equipment monitoring (UPS). Finally, ensure the implementation, monitoring, compliance with the technical assistance schedule of the team and external customers and ensure active communication with customers. Main Activities: Lead a team of experts and analysts; Management and Development of technologies applied to projects of software solutions connected to machines, electronic devices and electrical equipment (UPS); Planning, Management and Execution of related service activities; Implementation of software based on virtualization solutions and cloud services, including SAS (Statiscal Analysis System); Manage, design, implement, develop, test, maintain and improve automated systems, processes and equipment; Advise the commercialization of electronic devices and software; Advise the availability of software and technology solutions such as Services - SaaS (Software as a Service); Develop, organize and send technical reports according to customer demands and requests; Support the Service Planning Department (CPSA) in terms of digitizing processes and improving efficiency; Support a team of Field Technicians in relation to applications and software; Field activities to carry out activities related to the Digital Office; This position will support LATAM 7 days 24 hours through the team. “When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. All our opportunities are for everyone, we don’t exclude any professional. If you fit the requirements and have availability for the indicated region, please, subscribe! Diversity is the key to achieve the best talents for our business and there are no limits for who is passionate about new challenges and experiences!”. Our opportunity is directed only to professionals with the vaccination process against covid-19 complete or in progress. An official proof document is mandatory for hiring.
LI-MG3 Qualifications Education and Skills required to meet position qualifications: Degree in Electrical Engineering, Computer Science or related; Post Graduation desirable; Knowledge of services, UPS, software, IT processes; Experience with team management; Advanced English; Spanish intermediary; Availability to work in shifts What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: Latin America Organization: EPG LAC PQD Power Quality Division Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No