Technical Support Engineer

Technical Support Engineer – Core Networking We are looking for a Networking Engineer that will join our team. As part of this dynamic team, you will have the opportunity to progress your career across the Networking Domain. Responsibilities: Support our customers to guide them through any difficulties in their environments when they look to VMware for assitence Work closely on troubleshooting analysis and reproductions of our customer issues to help drive faster resolution of their technical requests Achieve your VMware Certified Professional qualification within your first six months Help create great documentation while building out our knowledge articles to deflect and help our customer's issues while sharing that knowledge to empower our customers to resolve issues on their own Collaborative thinking and working within the teams to deliver a faster resolution of our customer's issues while sharing that knowhow that assists our global teams in building better knowledge in those teams Regularly attend your team’s technical training to further build your knowledge Work with your team’s senior engineers, both locally and globally to share ideas and better collaborations that will drive better learning across our centers Deliverables Delivering analysis of virtualization and identification of errors in those systems to ensure that production-impacting situations are quickly identified, ensuring customers' enterprise environments are back in production without delay Recommending configuration requirements to administrators, senior system engineers, IT cloud engineers and design IT Architects to guide and help in the design flaws and breaks in their environments Continually finds faults in security and environmental networking components that put administrators and their large complex environments at risk of serious impacts and potential major business outages Work with other vendors across the globe to help our customers with their specific needs Work with some of the biggest institutions to solve their outages and ensure we meet our service level agreements Focus on customer satisfaction by working towards the customer's issues with great communication and urgency, as appropriate Requirements: Experience in providing Unix/Linux technical support to enterprise customers. Networking: Understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting, routing, firewalling, load balancers, VPN, and network design Experience designing and/or supporting large enterprise deployments Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of general system and network troubleshooting tools (e.g. WireShark) Good practical working ability with Linux/UNIX utilities, including editors and command shells. Ability to work with a global team for the betterment of our customer Must be self-motivated and hard working Category : Client Support Subcategory: Technical Support Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2023-01-09 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.