Customer Service Administrator

Customer Service Administrator Full-time (37.5 hours) - Monday to Friday Morecambe - Hybrid Working - home and office based Salary - £18,751 basic with the scope of achieving a bonus of £160 per month to increase the basic pay to £20,671 You will be a key member of our Administration Team, working 37.5 hours per week and responsible for providing a world-class level of service to our customers. You will support our customers by finding the correct resolution for the customer and the business. You will be resolving a range of customer queries in regards to medical and washroom solutions, alongside your colleagues. Key Responsibilities/Accountabilities ● To take full ownership of incoming orders via email within a centrally shared order inbox, being proactive with each customer to make sure records are updated and correctly capturing the Customer’s needs. ● To work in a quick and efficient manner with minimal disruption for the customer/sales team resulting in a speedy resolution. ● To provide a consistent level of high detail processing for our sales teams. Requirements Key Deliverables ● Delivering consistent quality on order processing in line with the expectations of Rentokil Initial. ● To ensure all customer orders are processed correctly, resulting in a swift resolution for the customer and sales teams. ● To engage with the sales teams to understand their needs and what resolution needs to be applied in order for the customer to be satisfied. ● To achieve a variety of targets set in line with Rentokil Initial’s structure. ● To monitor your own workload such as emails and tickets to ensure no request goes unanswered. ● To actively support your colleagues with tasks in line with your role. ● To build strong relationships with all management, colleagues and internal customers to ensure that all external Customers experience excellent service at all times. Essential Skills Required. ● Active Listener. ● Strong Multi-Tasker. ● Strong Time Management skills. ● Excellent communication skills – including written and verbal skills. ● Passionate about putting the Customer first with a positive, friendly attitude. ● Delivers a continuous improvement culture. ● Able to work under your own guidance but also heavily invested in a Team mentality. ● High attention to detail Professional Experience/Preferred but not essential. ● Call Centre/Admin Experience ● Proven experience in the ability to meet robust targets that focus on customer care and accuracy. ● Proven experience of working in a customer facing Team, being able to self-manage your own time and working in a fast paced environment. Benefits In return, not only will you have a career which is interesting and challenging, you will also be joining an organisation that recognises success and ensures that each colleague has a structured career path and the tools available to achieve the progression they are looking for. https://youtu.be/IdMpyabKXKM Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.