Senior Director, Fraud Analytics

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Senior Director, Fraud Analytics at our Tysons, Virginia location. The primary purpose of this job is to lead the development of fraud analytics. This position will place particular emphasis on direct data mining, strategy modeling, fraud analytics, trend analysis, and fraud MIS leveraging both internal and external sources. This position will manage the timely and accurate direct data and fraud analysis required to provide strategic insights directed at identifying emerging fraud trends, developing and implementing mitigation rules, models and strategies, creating and maintaining a robust control environment, and leading a team of fraud analytic professionals.This position will serve as subject matter expert on developing fraud analytics for both application and transaction fraud that includes credit cards, debit cards, deposits, personal loans and auto loan related fraud. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Manage and oversee the development of application and transaction fraud analytics, identification of fraud patterns, and the reduction of fraud loss. Design authorization strategies which effectively minimize card member disruptions while balancing financial impact to the credit union. Conduct fraud trending and analytics to serve as early warning risk indicators for potential fraudulent activity. Develop & oversee MIS that enables tracking of fraud analytics/strategy performance, queue performance, deviation MIS (to identify fraud events), MIS to review high risk defects, etc. Develop and manage Model Governance for fraud models. Develop and manage process to optimize fraud mitigation with member experience (using ROI, attrition, and other relevant approaches). Manage fraud analytics based projects, team priorities and vendors as necessary to maintain data and sensitive information. Identify fraud strategy real-time solutions, including data analytics tools. Develop false positive, hit rate, VDR/value detection rate for all business lines. Manage third party partnerships/vendors critical to executing operational efficiencies. Effectively communicate regular performance, vendor status and strategic initiative updates to organizational and enterprise executives. Develop, implement, and measure goals, standards, policies, and procedures for staff. Perform personnel-related duties such as staffing, performance evaluations, training, development, and disciplinary actions. Ensure appropriate regulatory and audit best standards and demands are developed. Ensure PenFed’s compliance with all regulations and ordinances by abiding by PenFed compliance program and all policies, procedures, rules, and regulations. Foster a culture of shared ideas and learning, sharing best practices with relevant teams. Leadership that focuses on being humble yet driven, a collaborative team builder and extremely hands on. Qualifications Equivalent combination of education and experience is considered. Bachelor’s Degree in Economics, Finance, Statistics, Engineering or a related field is required. Master’s Degree in a quantitative or a related field preferred. Minimum of ten (10) years of experience in Card/Deposit , data analytics and statistical analysis including but not limited to marketing, model development, business development, and product development within a financial services environment is required. Minimum of five (5) years of experience in Cards/Deposits fraud analytics management, fraud data analytics and MIS, including but not limited to statistical analysis, modeling, and queue optimization, and project management skills. Minimum of five (5) years of people management experience with the ability to lead cross-functional teams and projects. Statistical analysis experience, including A/B testing, linear regression, or time series forecasting is required. Expert skills in SQL/SAS, Tableau/Monarch, Excel, PowerPoint, and proficiency working with large dataset is required. Experience with Card/Deposit data, business intelligence solutions, and data warehouse is required. Proven track record of leading strategic initiatives, executive presentations, and highly developed organizational skills. Direct experience with fraud decision platforms like First Data, Falcon/Defense Edge, VRM, HOGAN, Salesforce preferred. Supervisory Responsibility This position will supervise employees. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.