Customer Service Advisor

Job Summary The focus of this role is to work as part of a team, covering the Eaton Industrial and ATEX accessories business worldwide. The role takes place in a fast paced environment which offers great learning and development opportunities for growth within Eaton. This role has responsibility within all aspects of customer business relating to quotes, orders, after sales and general overall queries. Also reviewing open orders, fulfilling against monthly budgets, identify time constraints and offering resolutions. Job Responsibilities Support, build and sustain strong relationships with key customers worldwide, where you will act as the first point of contact regarding general day to day business, purchases, and shipments queries. Providing support for the Customer Service Manager and Supervisors, Supply Chain, Manufacturing and Quality to achieve any set targets. Working in close coordination with the Sales Manager to build, establish, and provide customers with a complete set of satisfaction initiatives. Understand when to escalate customer requests, whilst working closely with other departments to meet deadlines and to achieve the end goal. On hand to answer customer enquiries regarding their product requirements (specific internal training provided) and creating and chasing quotes. Improve future relations between partners by building foundations and creating an understanding of the client’s business requirements. Review open order book, attend key meetings and seek resolution on critical-to-monthly/quarterly budget PO’s. Enabling some logistics solutions with some of the partners. Impacting company revenue by ensuring top class customer relationship and participating in some commercial coordinated initiatives together with the sales team. Qualifications Qualifications Education level required A degree level education is an advantage. Experience required Working experience within a customer facing role is essential. Technical knowledge Understanding of IT literature, with working knowledge of microsoft tools. SAP Experience is not mandatory, but appreciated. Basic understanding of English language is required. Soft skills The ability to communicate and work well with all levels within the organisation. Ability to plan, organise, and prioritise your workload effectively. Ability to multi-task under pressure. Willing to participate and lead some commercial initiatives together with the sales team. Ability to communicate with customers and build relationships. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA CS LS Life Safety Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No