Digital Subscription Success Representative - Opportunity for Working Remotely

Job Description The Elevator Pitch: Why will you enjoy this new opportunity? VMware is a global leader in cloud infrastructure and digital workspace technology. We accelerate digital transformation by enabling unprecedented freedom and flexibility in how our customers and partners build and evolve IT environments. The VMware Learning Organization is at the forefront of educating customers and partners on the different ways our technology can exceed their business needs and contribute to their long-lasting success. As a Digital Subscription Success Representative, you will focus on providing hands-on guidance to enable and support customers during their learning experience. Through leveraging the VMware sales model and our EPIC2 company values, you will deliver a positive customer experience to our wide array of stakeholders. Without the support you provide, customers miss out on the opportunity to maximize their investment in VMware! Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? • The primary objective of this position is to assist customers throughout their experience interacting with the services and products VMware Learning offers. With the high visibility you will have as an integral member of the Learning Sales team, you will utilize data to inform Sales of subscription usage and adoption, all while ensuring our customers receive top rated service. • You will use your knowledge of VMware Learning products and services and how they align to customer needs, to gather feedback on reasons for high/low subscription utilization. • Within 60 days in the role, you should be able to quickly identify opportunities to upsell subscription seats. This skill will be developed through your collaboration with colleagues and leaders across the organization to support Learning sales, promotions, and initiatives What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? • Create and report progress on events and tasks included in the learning subscription customer lifecycle • Schedule and conduct onboarding calls for new subscription service customers • Enter and maintain customer records in our Subscription Services database • Inform Sales of customers who are under-utilizing their subscription, as shown by analysis of data • Maintain in-depth knowledge of industry trends as they relate to learning and customer education • Maintain awareness of customer satisfaction and learning goal achievement and be prepared to communicate the probability of a customer to renew What is the leadership like for this role? The hiring manager for this role is Jacob Biddle, Senior Director, EMEA Learning. Jacob is responsible for the sales and delivery of customer-facing training in EMEA and manages a team of Pre-Sales, Sales, Delivery, Marketing, and Operations Jacob’s management style is based on mutual trust – trust that everyone in the team will ‘get the job done’ in a manner that works for both the business and the individual such that work/life balance is achieved - whilst providing mentoring and support where appropriate. Category : Client Support Subcategory: Customer Support Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2021-12-27 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.