Manager Premium Food & Beverage Operations and Catering

Who are we hiring? The Manager, Premium F&B Operations and Catering is accountable for the overall event-related operational management of the Premium F&B outlets and Catering events. He/she ensures an exceptional guest experience by driving performance of supervisors and front-line team. The manager collaborates across functions to achieve business results and reacts as needed within a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional customer experience, a commitment to the engagement and development of team, and achievement of business results. The role reports to the Director, F&B Operations. What will you do? Sets direction for Catering front line staff, supervisors, team leads and coordinators to ensure the consistency of guest experience and all F&B products in premium F&B outlets and catering events; oversees complete event-related operations of catering events including supervision of non-F&B event-related staff. During pre-event phase, works with internal/external clients to determine Catering needs and creates Banquet Event Orders to communicate details to Culinary and front of house team; collaborates with Event Production department to ensure all non-F&B group details are arranged and communicated appropriately; secures payment for assigned catering events Tracks sales trends and recommends adjustments to maximize departmental profitability and keep F&B offerings current; proactively identifies and implements solutions to departmental challenges; responds to service breakdowns immediately Coordinates daily labor activities: accurate submission of payroll, ensures proper staffing levels are in place, assigns scheduled employees and manages breaks to foster a seamless delivery of service. Maintains physical inventory of food, beverage and disposable products and implements systems to mitigate waste and monitor costs; inputs inventory counts and reviews with Finance on a monthly basis within the catering outlets. Collaborates with other departments to execute departmental and organizational initiatives and compliance with city and state regulations. Partners on the full-cycle recruitment, hiring and development of supervisors and front-line staff by conducting interviews, selecting candidates for hire, onboarding, providing continuous feedback and identifying on-going training and development opportunities in an effort to leverage talent. Conducts periodic meetings with supervisors and team leads covering Department of Health (DOH) guidelines, cleanliness initiatives, service and product changes and Company-wide communications. Maintains a high level of integrity and role models a positive attitude and adherence to all Company objectives and goals; ensures that all team members are engaged, upbeat, and delivering an exceptional guest experience. What do you need to succeed? To qualify for this role, you must have: 5-8 years of Catering Food & Beverage management experience, to include oversight of fine dining and catering operations as well as event planning within an entertainment venue or hotel. Ideally, you’ll also have: Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Previous experience within Sports & Entertainment, theater operations, Custodial/Housekeeping or event planning is preferred. Experience managing union staff preferred. Proficiency in Point of Sale (POS), purchasing and inventory systems, and Microsoft Office Suite. Experience with Caterease, Opera, and/or Delphi a plus Successful track record measuring customer satisfaction and loyalty and recommending/ tracking improvements. Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency. Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship. Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes. SUPERVISION: Catering Associates Catering Supervisor SPECIAL REQUIREMENTS OF THE JOB: NYC Department of Health and Mental Hygiene Food Protection Certificate Lifting 25 lbs., standing for long periods and walking long distances. Ability to work a flexible schedule including nights, weekends, holiday and split days off; willing to travel to other venues as needed. Why is MSG for me? Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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