Sr. Application Support Specialist, Tech Ops

The Role: Sr. Application Support Specialist GL: 10 (for internal use only) Location: Hybrid from our Toronto office The Team: PVR TechOps Application Support is a global team that delivers specialized technical support across a wide suite of financial market data and information services within the PVR business segments which stands for Pricing, Valuations and Reference Data. The team focuses on service availability and continuous improvement of support process through collaboration centralizing on proactive, technical, and innovative engagements across business stakeholders, operations and development teams The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The team is responsible for owning and maintaining our on-prem as well cloud hosted apps. The Impact: This is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical applications. What’s in it for you: Opportunity to interact and engage with senior technology and operations users Work on latest in technology like AWS, Terraform, Datadog etc Work in an environment which allows for complete ownership and scalability Opportunity to lead and manage a team of high performing TechOps engineers Exposure to learn about industry leading OTC Derivatives and Pricing products Responsibilities: We are looking for a seasoned TechOps/app Support Engineer who has experience: The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements Managing and maintaining cloud infrastructure Performing a variety of tech operational tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status Mentoring and developing the support team Act as SME and day to day management of support team, client issues and incident escalations What We’re Looking For: someone with 10+ years of Application Support/TechOps experience with team management experience Knowledge of cloud technologies like AWS, Google Cloud, Oracle cloud, Containerization - Must Version management & CI/CD knowledge - Desired Oracle, PL/SQL Query, Linux/Unix Shell Scripting, Core Java – Must Experienced in Java, J2EE, JEE technologies such as Servlet, JSP, Spring, Hibernate, understanding of networking concepts etc.– Desired Keen problem solver with analytical nature and excellent problem-solving skillset Open minded, flexible and willing to adapt to changing situations Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issues/concepts to non-tech stakeholders S&P Global Market Intelligence At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- IFTECH202.2 - Middle Professional Tier II (EEO Job Group) Job ID: R29731 Posted On: 2023-01-06 Location: Toronto, Ontario, Canada