Multi Property IT Field Technician

Job Number 23004677 Job Category Information Technology Location Europe Office-UKShared Service, Cedar House 750A Parkland Square, Luton, BEDFORDSHIRE, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management  Description for Internal Candidates JOB SUMMARY The multi property field technician - London contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IR) objectives. The multi property field technician - London, reports to the Area IT Leader UK-I-Nordics. They are responsible for first level support & assist with second level support across all hotels. Provides support as part of our defined support plan and establishes/participates in appropriate coverage for support of system. They assist to ensure all hotel-based technology is kept up to date with latest software, patches, and vulnerabilities. Scope • Number of Properties 10-15 • Number of Rooms 1,500-3,000 • Number of FTE Associates 0 • Interacts with various levels within the organization and key vendors • Annual budget $0k • Control or Influence of Budget (Y or N) N Business Context • Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. • Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. • Applies security and operating systems patches as directed by corporate and divisional technical leads • Assists property in resolving complex support issues that may involve multiple vendors and systems as part of our defined support process. • Provides status reports to property management teams as requested • Assists in the management and implementation of property systems upgrades. • Manages Active Directory environment for each property • Provides end user support to hotel associates as defined by support processes. • Moves/adds/changes for PCs/peripherals, migrating/restoring data when necessary • Helps create and assists in execution of IR related disaster recovery plans Candidate Profile Experience 1-3 years IT management experience gained in the hospitality industry Good problem-solving skills. Hotel operations experience and demonstrated hospitality management skills Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems Knowledge of Company internal applications (MARSHA, Opera, Sales & Catering, etc.) is a plus Personal Attributes and Competencies Relationship builder; networker Collaborative; team player Engages in fixing the problem Analytical; makes decisions using data. International Lodging Job Specification Demonstrated skills in support of applications, hardware, operating systems, and telecommunications. Demonstrated skills in troubleshooting and resolving problems around PCs, operating systems, servers, peripherals, etc. Education or Certification Bachelor Degree required or equivalent work experience Technical Expertise (Learning and Applying Personal Expertise) The following are specific responsibilities and contributions critical to the successful performance of the position: Technical Skills/Computer: • Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc • Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers. • Systems Support Technical Skills/Other: • In-Depth knowledge of Service Now (Desirable) • Opera Property Management Systems (Desirable) • Oracle Simphony and / or Shiji Infrasys Point of Sale (Desirable) • Oracle Opera/Sales & Catering (Desirable) • In Depth knowledge of IT operating standards (Desirable) • In-Depth knowledge of VMWare (Desirable) Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?