Client Service Advisor, Issuer Services

Client Service Advisor- Issuer Services What’s in it for you? The Investor Relations Industry is a unique space that requires an enthusiastic individual who is willing to take ownership of his/her client queries and work in a team environment towards resolving them and providing the best customer service in the marketplace which IHSMarkit is well known for. What you’ll work on: The Client Service Advisor is responsible for carrying out the day-to-day delivery of client account services under the direction of the Issuer Solutions Client Services team and Managers. Working with the Issuer Solutions Client Services, the Client Service Advisor must develop a clear understanding of project requirements, together with a detailed grasp of internal processes and the overall client workflow in order to contribute towards operational and project solutions that achieve maximum customer satisfaction. Develop an understanding of the Investor Relations industry and job functions to facilitate the appropriate response to client needs. Provide product and system training sessions for new and existing clients in order to maintain and increase usage of products. Handle routine communication with internal teams, partners, and clients via telephone, email, and in person meetings Facilitate client setup, effectively troubleshoot issues and escalate as needed, work with internal groups to document issues and deliver effective solutions. Work closely with Support Staff to maintain ongoing knowledge of project status and communicate effectively internally and externally (if required), to keep all parties informed of any information that may have impact on the business result. Prepare customized spreadsheets with detailed quality assurance, and perform data entry tasks - ensuring details meet specified requirements. Monitor technical issue ticketing system. Work to move issues through the resolution process, working with Advisors and Product to obtain necessary information from clients and troubleshoot. Provide product and system training sessions for new and existing clients in order to maintain and increase usage of products. Ad-hoc reporting What we look for: Educated to degree level (or equivalent) Native Japanese and business level in spoken / written English 2+ years of experience in client account management preferably within the FinTech, Finance, or other related Industry Detail oriented Excellent written and verbal communication skills and outstanding customer service orientation Successful candidate must be results driven, detailed oriented and a motivated self-starter Strong organizational skills and ability to manage multiple tasks Superior analytical & independent problem solving skills Ability to work independently and within a team Ability to handle high pressure situations and manage deadlines Strong proficiency of Microsoft Excel, Word and PowerPoint and the motivation to learn new applications アジア太平洋地域（APAC） アカウント・マネージャー（アソシエイトレベル） アカウントマネージメント（コーポレート顧客） 顧客管理業務 業務内容: 社内他部門と連携した、IHS Markitの顧客管理・対応 顧客へのサポート・関係構築 顧客を訪問し、トレーニング・サポートの実施 定期的な顧客へのトレーニング 販促資料・トレーニング資料の作成 社内への顧客に関連した状況及び問題報告 海外プロダクトチームとのコンタクト先として製品機能追加・バージョンアップへの対応 業界や規制変更への迅速な対応 エンドユーザーに対するIHS Markit商品のサポート コーポレート製品に関する卓越した知識の構築 社内チーム及び関連部署（海外含む）との関連強化 日本でのIHS Markitアカウントマネージメントのコンタクト窓口 ＜スキル・資格＞ 日本語：ネイティブスピーカー/ 英語：ビジネスレベル アカウントマネージメントにおいて2年以上の経験者 （フィンテック、金融または関連業界が望ましい） インベスター・リレーションズ/セルサイド・キャピタルマーケットの経験者、またIHS Markitのソリューションに関する知識をお持ちの方は尚望ましい 金融業界経験・知識保有者が望ましい 結果重視、 細かい作業が得意で自主的に業務に取り組むことができる コミュニケーション、カスタマーサービス能力が高い 組織内で働くことができ、複数の業務を同時にこなすことができる 海外チーム含めチームワークを大切にしながら業務を進められる プレッシャーの高い状況でも働くことができ、業務を期限内に完了できる Microsoft Officeに熟達（Word, Outlook, PowerPoint, Excel） 最終学歴：大学卒以上 ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: R31422 Posted On: 2023-01-06 Location: Tokyo, Tokyo, Japan