IT Technical Support Executive

Rentokil Initial Rentokil Initial is an international business services company employing 46,031 colleagues across 88 countries. We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Awards Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018. Philippine Best Employer Brand Awards 2019. Find out more on careers.rentokil-initial.com Requirements Your day-to-day responsibilities will include: PRINCIPAL DUTIES and RESPONSIBILITIES ● Provide 1st and/or 2nd level support to all users. ● Assist in set up, configuration, maintenance, troubleshooting and resolving technical hardware, network and system (Include but not limited to Printers, Local Servers, Computer, Smartphone & in-house operation program) ● Assist in system accounts administration, ensuring proper recording of IT hardware assets distribution and purchase. ● Assist IT Manager in system analysis, database design and process design so as to develop solutions for fulfilling business requirements. ● Ensure proper security system setup and maintenance to protect data accuracy. ● Conduct individual or group training sessions regarding in-house application and related tools for internal employees ● Additional duties as assigned Service Delivery ● Ensure the operational uptime/excellence, optimization and integrity of the IT systems and network infrastructure ● Primary contact and responsible for all IT services as in infrastructure, end user computing, network, hosting facilities and management of outsourced contractors ● Manage Servers, PCs, LAN/WAN devices, telecommunications system, PABX systems, computer peripherals and desktop/mobile applications deployments ● Ensure security risks are mitigated with collaboration with Group / Regional Security teams ● Ensure new-joiners have required IT equipment as onboarding of new staff ● Provide prompt helpdesk and technical support, training and systems/software documentation Solution Delivery ● Support in any evaluation and deployment of equipment/solutions to improve the business operations, in compliance with regional IT governance framework, strategies and policies ● Support in development of business cases, project charters, budgets, other required documentation and execution of all IT related projects ● Liaise with frontline colleagues, customers, end user, management, external consultants and vendors to define user systems requirements and provide functional specifications to these external and/or internal parties ● Support team to roll-out application enhancements in mobile/PC environments and ensuring key stages of Quality Assurance / Testing are performed prior to production go-live ● Ability to produce high quality written communications, documentation, and project materials Do you have what it takes? If you want to be considered for this role you will need: Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent. At least 1 year(s) of working experience in the related field is required for this position. Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent. Full-Time position(s) available. Willing to work Brgy. Kalawaan, Pasig City Benefits Are you interested? Here's what you can expect when you join us... Benefits From Start Date HMO (Health Insurance) Group Personal Accident Insurance Group Term Life Insurance Paid Non working holidays 13th Month Pay Benefits after 6 months of continuous work and pass the performance evaluation; Annual pay increase Vacation Leave Sick Leave (with cash conversion) Birthday Leave Paternity/Maternity Leave Matrimonial Leave Bereavement Leave Other perks Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!