Business Center Shipping Coordinator

«out the Team Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience! About the Location Onsite Position: This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site). About the Job SUMMARY The Business Center Shipping Coordinator is responsible for helping customers with fulfilling mail, copy, and print requests. The position is also responsible for providing high levels of customer service and satisfaction, as well as offering solutions and suggestions on how orders may be improved. This position requires strong customer service skills and the ability to suggest products and/or services. ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to the following): PRINT SERVICES DUTIES: Interpret written instructions on Copy Instructions forms, email correspondence, or online order requests for completion of print jobs. Ensure customer satisfaction by meeting or exceeding established deadlines. Operate all Print Services equipment to include copy machines, bindery equipment, laminator, shrink wrapper, etc. Ensure the confidentiality of all material processed. MAIL SERVICES DUTIES: Provide delivery and pick-up of mail, both intercompany, non-metered and incoming/outgoing metered US mail, certified, insured, registered, and express overnight mail throughout the building. Evaluate shipping requests from business owners to provide recommendations on shipping options to reduce cost to the business. Maintain safe work guidelines in and out of the mail center by understanding and following company safety rules and practices. Operate all Mail Services equipment to include UPS machine, FedEx machine, US postal metered machine, and hand-held devices for processing incoming packages. Ensure the confidentiality of all material processed. Assist with the operation of the onsite Dry-Cleaning service FACILITIES SUPPORT DUTIES: Assist with facility related requests input by internal associates as needed. Some duties include but are not limited to: installing leash tethers, installing keyboard trays bring associates waste bins or furniture keys. Other duties as assigned SUPERVISORY RESPONSIBILITIES EDUCATION and/or EXPERIENCE High school diploma or GED required. 1 to 3 years’ experience in business center, mail room, or amenities support preferred. Or equivalent combination of education and experience. SKILLS and EXPERIENCE Basic knowledge of postal handling computer systems to receive and deliver parcels. Demonstrated excellent customer service and communication skills. Able to demonstrate multitasking skills, i.e. able to handle multiple projects at one time. Able to demonstrate time management skills and organizational skills. Experience with MS Office (Excel, Word, PowerPoint, etc) required. Able to work well in a team environment and independently. PHYSICAL DEMANDS and WORK ENVIRONMENT The physical demands and work environment are characteristic of those found in a typical office environment. Reasonable accommodations may be made to enable those with disabilities to perform essential functions. Position is regularly required to lift and/or move items weighing up to 40 pounds. About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about
LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide