Director Program Management, Global Digital Marketing

Overview KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. KPMG is the brand under which the member firms of KPMG International Limited (“KPMG International”) operate and provide professional services. “KPMG” is used to refer to individual member firms within the KPMG organization or to one or more member firms collectively. KPMG firms operate in 143 countries and territories with more than 265,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. Each KPMG member firm is responsible for its own obligations and liabilities. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients. What you will do As part of KPMG’s commitment to invest in digital marketing, there is a greater focus on the Global Digital Marketing team to formalize our approach to program management. The Director Program Management role will oversee the overall delivery and reporting of marketing technology programs, balancing needs across concurrent projects to meet broader departmental and organizational objectives.
LI-Hybrid This role must be able to identify and mitigate program level risks and negotiate resource usage and program scope effectively. The role must negotiate resource usage internally and with vendors. This individual will build and foster effective relationships with program counterparts and senior executives in third party organizations, as well as project sponsors and leaders within the organization. The role will also oversee the managed services relationships with multiple vendors including SaaS providers for the digital platform ecosystem. Project Management: Support the Managing Director of Global Digital Marketing in the annual planning process of strategic initiatives and BAU activities and structure a resulting program to support delivery of all initiatives. Provide program level change leadership to ensure the vision and objectives of the large-scale transformation are driven properly, and ensure change management are in place to deliver the anticipated program benefits. Provide executive reporting and status updates outlining financials, resourcing, risks & remediation, opportunities and recommendations. Establish program dashboard/view as an integrated set of project plans. Provides visibility to program level issues and risks and ensures they are identified, quantified, managed and tracked. Facilitates resolution of core issues between multiple executive stakeholders where required. Lead complex and large-scale projects from initiation to completion. Contract Management: Lead the annual contract management process with all Global Digital Marketing vendor partners. Collaborate with GDM contract owners to ensure proper negotiation of new and renewing contracts and meeting procurement expectations and deadlines. Ensure proper independence reviews are conducted in a timely fashion with audit partners and procurement. Own and manage vendor relationships, negotiate contacts, communications, and escalation process (e.g., engage with Customer Success, Account Management, etc). Budget Management: Lead the annual budgeting process for Global Digital Marketing, resulting in timely budget submissions for each fiscal year. Develop funding proposals or business cases where required. Own the quarterly budget forecasting updates in consultation with the MD of Digital Marketing and Global Finance. Team Oversight: Lead a team of project managers and scrum masters, who are individually responsible for planning, resources, executing, tracking, and reporting on projects. Manage and collaborate with relevant stakeholders and subject matter experts to ensure that high-level and detailed project plans and product backlogs are built for new and ongoing projects/products. What you bring to the role 12 years of project and/or program management, with a minimum of 6 years concentrated on program management 6+ years leading program/project management resources Technically astute: Ability to understand complex technical challenges quickly Proficient in project management methodologies. PMP, CSM, ITIL certifications are preferable Demonstrated success managing large scale technology projects. Experience in marketing technology projects is preferable Demonstrated experience and strong working knowledge of agile software development Experience working with both enterprise and cloud hosted products and environments Experience working with outsourced and offshore development teams Excellent stakeholder management and influencing skills, capable of balancing multiple perspectives, effective at all levels up to senior executive Professional qualifications in a relevant marketing, business or communications degree Ability to work flexible hours as required - connecting and collaborating with colleagues in different time zones Keys to your success KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business. Providing you with the support you need to be at your best For more information about KPMG in Canada’s Benefits and well-being, click here. Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.