Customer Care Representative

«out The Role Altabank, Division of Glacier Bank, is hiring a Customer Care Representative located at the Service Center in Pleasant Grove. DUTIES AND RESPONSIBILITIES: Assist customers and employees with phone, fax, and email requests Support Online Banking, Bank Card Services, and Online Account Opening Complete research requests, verification of deposit requests and credit references Understand organization structure, departments and their responsibilities aiding in connecting customers with appropriate associates Follow policies for correct customer verification and process customer requests to minimize risk of releasing sensitive information The entry rate for this position is $16.00-$18.00 per hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. Currently working a hybrid, 90% on-location and 10% remote, schedule. About You QUALIFICATIONS: High School Diploma Customer Service Experience 18 years and older Has customer service/and or banking experience KNOWLEDGE, SKILL, ABILITY: Ambitious and Self Motivated Goal Oriented and Driven to Succeed Ability to follow up with customers as needed Detail Oriented Has an appetite to learn and develop Enjoys working with people Thrives in a fun, fast-paced environment WORK ENVIRONMENT: PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.