[PIPELINE] After Hours Coordinator

Great People make Schneider Electric a great company. Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? The Role: After Hours Coordinator Schneider Electric is looking for candidates who is capable in providing high level of Customer Satisfaction through multiple channels, email & phone. The identified candidate will act as a single point of contact for customers to triage calls and contact engineers to be sent onsite. As an Afterhours Coordinator you will be part of an elite team located in Rosario, Cavite which provides 24/7 support. Position requires flexibility in working hours and candidate must be willing to work in a rotating schedule, weekends and holiday. The ideal candidate must possess the ability to multi-task is a fast-paced environment, good phone and writing skills, high attention to detail, ability to make business decisions based on customer and company needs and strong work ethic. What will you do? • Receive inbound calls daily, identify right support group for the customer’s issue and ensure that customers are assisted by technicians. • Outbound call as necessary • Schedule dispatch for Field Service Engineers to customer’s site for emergency • Answer email request for onsite field reports. • Dispatch - ITB - EnP - Industry Automation - Advance Pro Services CALL SUPPORT - ITB - EnP - Industry Automation - Advance Pro Services - Solar - Electric Vehicle - Telvent - Invensys Qualifications Who would be successful? Candidate must possess at least a Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent. • Fluent in English both in speaking and writing • Required skill(s): Strong problem-solving skills, technical aptitude • Technical Support experience is a plus • Experience in customer service industry is a plus • Ability to work in a dynamic, global environment and have a high level of aptitude and interest in technology • Exhibit excellent problem-solving skills, interpersonal and organizational communication skills, and proficiency in a multitude of software platforms What’s in it for me? • Global family leave • Comprehensive medical coverage for employee and dependents • Worldwide Employee Stock Ownership • Flexible work arrangement • On-site gym …and more! Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €28.9bn global revenue 128,000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D Video Link: https://youtu.be/dux6kG13QWM Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Schedule: Full-time Req: 00877E