Contracts Specialist

Job Description The role will support the creation of contract quotation across transactional Business Units and Channels in Australia and will primarily focus on creating contracts for standard products across all SE baskets. Leveraging through technical product and customer knowledge, the individual will need to ensure that all contract quotes are managed in a timely and effective manner, so the agreed service level agreement with customers is consistently met. The role will need to work closely with Sales Team to drive better customer experience. The role will need to correctly redirect cases to the right team if required. Success in this role will be measured through customer satisfaction, timely turnaround of contract requests, attention to detail, and quality and accuracy of the technical offer. Contract Quotes for Transactional Projects Create technically and commercially correct pricing contracts from a variety of request sources Meet SLA on delivery of contracts to customers Maintain attention to detail and accuracy of technical solution Effectively prioritize workload Drive Transactional Pricing & Quotation Process Discipline Instill transactional pricing & quotation process discipline, adherence to standards, and excellence in execution Customer Experience Handle customer requests efficiently and accurately to retain a positive customer experience. Change Demonstrate an open attitude towards process improvements and changes Provide improvement recommendations to enhance the customer experience Communication and Collaboration Engage various stakeholders across the business and teams across Australia and the Philippines and collaborate effectively for better outcomes Qualifications Who would be successful? Professional Technical Trade Qualification or University Degree (B.Engg, Electrician training etc.) Proven experience in a Quotation or Project Pricing role. Essential: Experience working in quotation teams (1+ years) Experience in working with sales stakeholders in supporting customer enquiries and issues Ability to correctly identify the right products to fit customers’ requirements using technical knowldege of SE product offers. Ability to answer incoming communications from customers on all channels (ex: phone, email, chat). Comfortable with enforcing process governance and escalation as/ when required. Strong understanding of customer-centric approaches. Excellent communication skills. Strong attention to detail. Personal responsibility to take ownership and complete tasks Able to remain focussed when under pressure to provide excellent service Effectively prioritise tasks and manage time during peak times of the year Intermediate technical knowledge of various domains within the electrical industry, understanding of products and their uses (eg LV, MV, Industrial, Residential buildings etc.) Ongoing proactive research and learning about new products, technologies and applications Desirable: Sound knowledge in using Office 365 suite of applications for efficiency and collaboration Understanding of salesforce.com and ERP’s (SAP, Pronto or Oracle). Knowledge of using Special Pricing tools (CPQ, SAP etc.) Personal Attributes: (e.g. language and technical skills) Adaptability, Customer Focus, Drive for Results, Judgement, Collaboration, Constructively Challenge Sales Team, Organized & Disciplined, Strong Product & Customer Knowledge, Business Acumen (eg attitude towards alternatives) Schedule: Full-time Req: 0089FW