Manager Display Systems

Who are we hiring? The Manager of Display Systems will be responsible for maintaining the largest LED screen in the world, a 160,000 sq. ft. 16K x 16K domed LED media plane. You will also maintain a 366’ tall 1.2 million pixel exterior LED dome, a more traditional 68’x18’ digital signage wall, and an assortment of smaller displays and projectors throughout the venue. You will have strong knowledge of LED displays as well as repair knowledge. You will manage a team of full-time display technicians working in first, second, and third shifts, while assisting in the development strategies, workflow guidelines, and SOPs for ensuring our displays remain in top operational condition. You must be comfortable climbing a curved steel structure and working at heights exceeding 250’, with experience in operating boom lifts and with rope work. The ideal candidates will possess certification for working at height. This role will encounter times when you’ll need to work in challenging physical scenarios for extended time periods whilst carrying out maintenance. This role will primarily be working 2nd/3rd shift hours. You will report to the Sr. Manager of Display Systems. What will you do? Event Management Responsible for ensuring LED and projector display systems stay in top operational condition, including emergency repairs and scheduled maintenance. Works with the Technical Operations team to maintain additional venue display systems including atrium activations and digital signage. Work closely with IT and Broadcast teams to troubleshoot and resolve issues with ST2110 network connectivity. Work with Playback team to troubleshoot and resolve source of display problems. Along with other Production Systems managers, will serve rotating shifts as the Manager on Duty supervising all disciplines within the Production Systems department. People Management Manage and assist a team of display technicians and climbers with training, scheduling and mentoring. Will fill in for 1st/2nd/3rd shift Display Systems managers as needed. Work with other venue managers to ensure all operational and production needs are met, sharing knowledge, resources, and personnel with other disciplines. Coordinates with departmental managers and leadership to quickly address unresolved issues that arise, and subsequently participate in debriefs to explore updates to departmental roles and responsibilities. Business/Process Management Create Standard Operating Procedures, training guides, and accurately updated documentation. Ability to troubleshoot very complex display systems. What do you need to succeed? REQUIREMENTS/QUALIFICATIONS: To qualify for the role, you must have 8+ years experience with highly complex arena sized LED screens and complex LED processing systems and high profile live production environments, including theatrical, concerts, sports, and awards shows. Extensive knowledge of LED products and processing from various manufacturers including but not limited to ROE, Saco, Brompton. Solid knowledge of networking and IP configuration, experience with ST2110 is a bonus. Must be comfortable working at heights of 200’-300’ with rope access and from boom lifts and be able to climb a curved structure that changes in grade from 90° to 0°. Must have proven experience managing teams during high-profile, stressful events. Must be flexible in roles and responsibilities and are willing to learn roles and skills of direct reports and step in to assist when necessary. Above all, must have a love of using performance, technology, and media to bring an amazing experience to our guests, and provide leadership and mentorship to our staff. Ideally, you’ll also have Touring and support background with an understanding of rigging and rope access techniques. Familiarity with media servers is a significant plus, including Disguise, 7thSense, Watchout, and others. CAD experience a plus. Ideal candidate has substantial experience with projectors and projector blending. Experience with electronics, soldering, and the repair and maintenance of LED screen components. Has working familiarity with a variety of theatrical production technologies including lighting, audio, and special effects and can work under stressful technical situations. SUPERVISION: Display Systems Technicians (x 4-8) SPECIAL REQUIREMENTS OF THE JOB: Occasional travel (<10%) to NYC, Burbank, and trade conferences. Physically demanding climbing, rope access, boom lifts, and working at heights. Administrative duties involve extensive standing, walking, and keyboard usage. This is a 100% onsite role. Must be flexible with work hours; this role performs on “Production time” with many work hours taking place outside of the traditional 9-5. Must be willing to work nights, weekends and holidays as needed, rotating with other managers to cover events 24/7/365 Why is MSG for me? With MSG Sphere, we are creating an entirely new medium that will deliver immersive entertainment experiences at an unparalleled scale. Beyond a venue, Sphere is a multi-sensory platform with experiential technology programming directly to your senses. You will see in ways never imagined, hear with every fiber of your being, and experience like never before. To deliver on this promise, we are building the largest immersive venue in the world, MSG Sphere at The Venetian in Las Vegas, with a second Sphere venue planned for London, pending necessary approvals. In addition to building a breakthrough venue, we’re building a production studio team, a technology venture team, and a full commercial organization to make the MSG Sphere a world class brand and business for our fans, our artists, and our partners. We have offices and roles in Burbank CA, Las Vegas NV, New York, NY and London. We focus on Career Development and Invest in YOU At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
LI-KI2