Retail Store Operations Lead

Wipro Background Wipro is a global industry leader, with a revenue of $10+ billion that employs 220,000+ people in over 57 countries and continues to expand its global footprint. Wipro provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to Global 2500 clients. The Organization Wipro iDEAS Domain & Consulting delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client centric passion for innovation and delivery excellence. We lead and support the other teams within Wipro delivering high value transformational and architectural services. Our mission is to help organizations around the world harness the power of a merging technology to transform their companies and local communities into engines of growth and opportunity. Wipro Consulting Wipro Consulting is comprised of 11,000 people. Wipro Consulting helps business leaders respond to their customers’ evolving needs by driving digital first transformation: from operations to technologies to people. Leading global analyst firms point to Wipro as a leader in digital transformation strategy and consulting. Global Fortune 500 companies work with Wipro because its team delivers integrated strategy, digital and domain expertise, while applying analytics and insights to help them unlock hidden value. With a strong heritage of innovation and entrepreneurship in technology services, Wipro Consulting helps companies leverage the potential from digital technologies like AI, automation, and Cloud. And because Wipro understands that its clients’ business needs come first, its large global team of consultants work flexibly to deliver results, be it advisory or end-to-end execution. Values The Spirit of Wipro are its four core values: 1) Be passionate about clients’ success; 2) Treat each person with respect; 3) Be global and responsible; 4) Unyielding integrity in everything Wipro does. Do you have a passion for solving complex omni-channel Retail and in-store challenges, where technology transformation has a key role to play? Are you looking for a role where your own deep industry expertise is highly valued and is backed by a company that can bring the best digital and technical talent to address your client’s problems? Our clients choose Wipro for our unique combination of industry expertise, Digital talent, domain experience and technology engineering scale. We have major partnerships with the best vendor platforms that you will have encountered during your career. However, you may not be aware that Wipro works with many of the top grocery, fashion and department store retailers. We have an exciting new career opportunity for someone seeking a Managing Consultant role, with ambitions to become a Partner within our growing Domain Consulting practice. Your focus will be on Retail clients in North America. You will be part of our global Domain Consulting practice that focuses on strategic Business & IT engagements for Fortune-500 / Global-2000 clients. Job Summary The role holder will be able define and lead consulting engagements and play an industry expert role in major transformation programs in our North American client portfolio. The role holder will enable the opening of new engagements, drive the adoption of innovative digital solutions, and work with the head of our Retail Consulting team to build the Practice. Responsibilities Core responsibilities will include: Consulting Strategy: Focus on growing Consulting revenues and winning strategic, higher margin projects. Help in creating new business opportunities & new business wins (pipeline and order book). Business Growth: The role holder is expected to shape, lead & drive transformation engagements by working closely with CXOs, the Domain Consulting Global leader and internal Wipro product/practice/technology teams. The individual is also expected to lead consulting workshops to craft future state functional and solution roadmaps. Solutions: Support the identification and definition of differentiated services and solutions for various industry process areas within retail operations. These could include customer experience, front-end efficiencies, reduce stock outs, supply chain optimization, associate onboarding, etc. Support the creation of cutting-edge retail solution showcases to be demonstrated across Wipro’s Technovation centers. Thought Leadership: Be a contributor to Wipro’s voice in the market and move towards being recognized as a thought leader in industry forums, partner events and customer interlocks. Publish and present on a range of forward-looking topics around various Retail sectors and business functions. Partnerships: Nurture ecosystem partnerships in key focus areas based on product evaluation/due diligence with the objective of building knowledge and networks e.g. trade bodies, practitioner forums, industry networks etc. Capabilities needed Strategic thinking: Big picture orientation and conceiving effective strategies to drive growth Demand Shaping: Consultative influencing and proactive shaping of consulting opportunities. Driving the design, sales and delivery of state-of-the-art Digital and Consulting solutions Client transformation mindset: Elevating client pitches and delivery from methodologies and tools, to justified client business value Network Building: Demonstrable experience in building your own network of CxO or senior level client relationships in Retail and building and nurturing those client relationships. Analytical thinking & problem-solving skills: Ability to comprehend complex scenarios, propose effective implementation plans & solutions in tackling challenges Personal Drive: Entrepreneurial drive with a can-do attitude and a strong desire to win Leadership & Interpersonal skills: Ability to lead and shape client opportunities, working with diverse Wipro and client teams. Build relationships with clients and partners, motivate internal teams and achieve results Thought Leadership: Experience in engaging with industry leaders & analysts, and evidence of published POVs is an extra asset Qualifications Required: Minimum 10 years of Retail Industry experience with the past 5 years managing major programs or strategic consulting assessment projects Deep sector expertise in two or more Retail sectors (e.g., Grocery, Fashion, Department Stores). Functional expertise, based on recent client implementations or solution evaluations in at least four of the following areas: Store Operations (a must), Omni channel retail marketing and commerce, Online to offline customer journeys, Direct to Consumer, Merchandise and Category Management, Revenue growth management, Demand and Supply Planning, Supply chain logistics and WMS. Exposure to tier 1 commercial packaged products and/or platforms that focus on the above functional areas within Retail, SAP/Oracle (Commerce & Retail solutions), Blue Yonder, Manhattan, Anaplan, Kinaxis, Infor. Experience in consultative selling and creating client business case for value-based pitches Retail - Store Operations