Quality Analyst with German

We’re expanding our team in Cracow! We are looking for multilingual speakers who would join our team as a: Quality Analyst. Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead Supporting a culture of meeting and exceed a quality customer experience satisfaction scores Identifying areas of improvement Working fluency in German is a must Min B2 in English is a must Min 1 year of experience in Customer Service and good knowledge of call center Experience as a Customer Care QA will be a big asset Experience in driving quality improvement and delivering quality in line with brand values in SSC/BPO/Sales area and/or working with quality tools will will be an asset Cultural awareness and appropriate sensitivity in workings across multiple countries Working knowledge of database applications such as MS Office University diploma degree Availability to work from the office in Kraków with a hybrid module QAAS(Advisory Services)