Customer Experience Learning & Development Specialist

Position Summary: As a Customer Experience Learning & Development Specialist you will be working in a team of highly skilled professionals to improve and expand the Customer Experience curriculum. You will be able to influence and support the development of all Customer Experience team members at all levels in the organisation across Europe. We are looking for a motivated personality who can support us and provide us with fresh ideas. In our FedEx International Centre, we are offering an amazing opportunity to become part of the Customer Experience Strategy & Programs team as a CE L&D Specialist. Strategy and Programs provides strategy, communications, change management, governance, reporting, learning and development support across the Customer Experience function, as well as delivering some of the core Customer Experience programs. Key Responsibilities: Contributes to the roll out of strategic initiatives such as North Star and the Own Outstanding strategy through delivery of training modules and interventions to the CE community in FedEx Europe. Supports change initiatives by providing guidance and advice around training solutions to compliment our currently existing change initiatives. Participates in project teams by providing subject matter expertise around L&D topics, may also lead small projects. Participates in the trial and evaluation of solutions and implements the chosen approach. Is the Central Knowledge Editor for the CCD Knowledge platform. Shares latest updates of knowledge articles and news with the countries via CCD. Is the central point of contract for the country editors. The ideal candidate will have: Bachelor / Master’s degree / relevant local qualification. Broad knowledge and experience of the Customer Experience environment in Europe. Experience with training delivery. Experience with the CCD (Knowledge) platform is preferred. Ability to work independently. Ability to engage with key stakeholders at all levels. Applicant must be fluent in Portuguese and English (both verbal and written). Ability to work to tight deadlines and prioritise a busy workload. Additional Information Posting Date: 01-January-2023 FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by