Technical Support Specialist (f/m/d) for AT-Systems at Remote Services Center (RSC)

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Technical Support Specialist (f/m/d) for AT-Systems in the Remote Services Center (RSC) Your tasks and responsibilities: In this role as Technical Support Specialist (Customer/CSE Support) for the Remote Services Center (RSC), you will be responsible for analyzing technical issues on Advanced Therapies X-Ray systems (main focus Artis systems) for the EMEA region, mainly liaising with our international service engineers and as required with customers or application specialists Performing preliminary clarifications and developing action plans including spare parts recommendations you provide the necessary support for our systems Working autonomously, you will track measures, implement adaptations and escalate issues to the headquarter support center (HSC) and the business area AT You will be part of the team that monitors system performance and proactively prevent imminent problems from disrupting customer’s operation We provide customer support from 7 am - 6 pm. Working hours are flexible and are arranged within the team to ensure reachability On-site support situation may be required; Local business trips (Germany) and abroad (approx. 10%) can be part of the requirement To find out more about the specific business, have a look at https://www.siemens-healthineers.com/careers Your qualifications and experience: You have successfully studied electrical, mechanical or medical engineering You have several years of intensive field experience as a service engineer for AT systems You do not hold a degree? We also welcome your application if you have successfully completed technical vocational training and further education in combination with additional professional experience in this field You possess in-depth knowledge and certification for our Artis systems. Bringing in additional knowledge on further AT systems (Sensis, Mobile Surgery) is a plus Your attributes and skills: In order to communicate with our English speaking customers, your English skills are excellent. Additionally, German language skills are nice to have You will work simultaneously on several topics in parallel, so you are comfortable with prioritizing your workload while maintaining an overview; you will also keep customer satisfaction firmly in focus at all times Working in a dynamic team environment, you will benefit from being flexible regarding your work schedule Our global team: Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. Check our Careers Site at https://www.siemens-healthineers.com/de/careers As an equal opportunity employer, we welcome applications from individuals with disabilities. Wish to find out more before applying? Contact us: +49 (9131) / 17 – 1717, if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad is Katharina Tostmann. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started. Siemens Healthineers Germany was awarded the Great Place to Work® certificate. Organization: Siemens Healthineers Company: Siemens Healthcare GmbH Experience Level: Early Professional Full / Part time: Full-time