RN - TELEHEALTH (ACCESS CTR)

Overview BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area. Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care. BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas. Preferred Qualifications Role Purpose The RN ? Telehealth (Access Center) provides direct telephonic care to adult and pediatric patients in collaboration with primary care providers. This position uses assessment skills, critical thinking, and clinical judgment to direct patients to the correct level of care. This position also uses multiple computer applications and works in a fast-paced remote environment. Responsibilities Uses the nursing process, clinical judgment, and decision support materials to assess patients telephonically; directs patients to the appropriate level of care, including scheduling appointments for patients across various resources; ensures accurate and complete communication with primary care providers. Provides patient education and support, including verbal and written instructions; uses the appropriate tools and techniques to assess the patient?s and/or family?s ability to receive education; takes initiative to problem solve and demonstrates critical thinking skills. Utilizes various technologies to coordinate patient care, to include multiple software applications, computerized clinical guidelines, specialized telephony equipment, etc. Applies standard work procedures to tasks, such as routine medication refill requests, ordering testing, scheduling appointments, etc. with a high level of attention to detail. Collaborates and interacts professionally with other members of the healthcare team, including physicians, advanced practice practitioners (APP), office staff, etc.; works with a multi-disciplinary team to provide appropriate, safe care; displays excellent written and verbal communication skills; provides the highest level of customer service to callers. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education Nursing Diploma/Associate's Experience 2-5 years Supervisor Experience No Experience Licenses & Certifications RN Preferred Requirements Education Bachelor's Degree - Nursing Licenses & Certifications Basic Life Support (BLS) Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Pension Plan*/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to www.bjctotalrewards.com/Benefits *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer