Medical Appointment Clerk ICU Clinic

Summary CHENEGA TRI-SERVICES, LLC Okinawa, Japan The Medical Appointment Clerk- ICU Clinic (Camp Foster) shall provide medical administrative support services for the ICU Department at U.S. Naval Hospital Okinawa, Japan. U.S. Naval Hospital Okinawa provides professional healthcare for more than 55,000 beneficiaries on Okinawa and referral services for nearly 189,000 beneficiaries distributed around the Pacific. Responsibilities Greet approximately 50 patients per day at the front desk and check them into the Composite Health Care System (CHCS) for scheduled examinations. Greet and check in approximately 13,000 patients during a 12-month period. Serve approximately 10 patients a day to duplicate and upload images into the Picture Archiving and Communication System (PACS. Utilize CHCS to schedule, cancel, and re-schedule approximately 30 patient appointments per day. Answer and route approximately 120 telephone calls a day using appropriate telephone etiquette, directing customer calls to the appropriate party, and forwarding telephone or in-person messages to the appropriate individual Assist in resolution of customer concerns in 24 business hours in conjunction with the departmental customer service representative and the command customer relations officer. Serve as a liaison between ordering providers and ICU ensuring appropriate communication is made when contractor is unable to answer providers’ questions or concerns or stat study is ordered which requires provider to duty ICU verbal communication.. Takes messages as required and relay messages to staff. Arranges and schedules meetings for customers and staff members as required. Obtains, updates and files departmental records/reports. Ensure completeness, accuracy, and consistency within established guidelines. Enter data from various sources (reports, equipment displays, printouts, forms, et) into the appropriate computer system. Print reports at a required. Obtains, updates and files departmental records/reports. Ensure completeness, accuracy, and consistency within established guidelines. Enter data from various sources (reports, equipment displays, printouts, forms, etc) into the appropriate computer system. Print reports at a required. Files, retrieves, and collates documentation. Provide programmatic support services when the services are unique to a medical environment. Other duties as assigned Qualifications High school diploma or General Educational Development (GED) equivalency. Minimum one year of experience providing medical administrative support services. At least six months experience with the following systems is highly desirable: Armed Forces Health Longitudinal Technology Application (AHLTA) Composite Health Care systems (CHCS) and/or MHS GENESIS Defense Enrollment Eligibility Reporting System (DEERS) Knowledge, Skills and Abilities Ability to read, write, speak and understand English. Ability to type 50 WPM, preferred Ability to use standard office equipment, such as personal computers, copiers, fax machines, and telephone systems. Must have general knowledge of medical ethics, telephone etiquette, and excellent communication and customer service skills. Experience with Microsoft Word and Excel Medical terminology, highly desirable. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision