Sr Manager Solution Delivery

JOB PURPOSE: The Technology Sr Manager Solution Delivery oversees and manages the day-to-day operation and health of the organization’s robotic process automation portfolio and works with our business partners to identify, define, implement and support automation opportunities in the Hertz ecosystem. This role will function as a technical delivery lead and manage a team in charge of implementing process automation across the organization, including overseeing related activities, governance processes, performance metrics and production support. The RPA Delivery Lead will work with all departments in the organization that can benefit from RPA and will liaise with subject matter experts (SME) from within the organization in both tech and business roles (such as Finance and HR), as well client (internal stakeholders who are adopting RPA) and vendors that provide RPA solutions. Our current primary RPA tool is Automation Anywhere, but the organization may also implement Oracle RPA as part of a new Oracle Fusion implementation later this year. The successful candidate will need in-depth technical knowledge of current and emerging automation technologies. They must be passionate about data, detail-oriented, able to manage multiple tasks simultaneously and experienced managing team in multiple locations and time zones. The ideal candidate will be responsible for leading change management initiatives and have experience in managing multiple stakeholders. The RPA Lead will have the ability to leverage their leadership, process-driven, analytical, and technical skills. BUSINESS IMPACT: This role will drive significant cost reductions and operational efficiency by leading a team in reducing manual data entry errors and automating repetitive processes. Job Contributions- what wilL you do TECHNICAL LEADERSHIP Manage day-to-day operations and quickly resolve issues with RPA automation Manage a team of technology resources that own the RPA function within Hertz Oversee the health of the organization’s RPA integration software Lead interviews, meetings, or workshops to define and design automation solutions Create, edit, revise and finalize life-cycle deliverables such as requirements specifications, process diagrams, solution design documents, and operating instructions (i.e., standard operating procedure) Create and maintain process, technical, project, or other documentation, as may be required, to support configuration, project management, and training Responsible for the definition, design, configuration, testing, deployment, and integration of new, modified, or enhanced automations Lead and/or participate in testing activities, including integration testing, end-to-end process testing, and user acceptance testing Lead the problem identification/error resolution process, including tracking, repairing, and reporting defects INNOVATIVE INFRASTRUCTURE & PROBLEM SOLVING Develop cost-saving innovative process improvements using RPA Understand and manage stakeholder expectations to enable a successful partnership with the RPA team VENDOR MANAGEMENT Manage vendors to take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service deliverability and deriving value from vendors in the long-run TEAMWORK & COMMUNICATION Lead and drive overall success of the RPA team Superior & demonstrated team building & development skills to harness powerful teams Ability to communicate effectively with different levels of leadership within the organization Provide timely updates so that progress against each individual incident can be updated as required Write and review high quality technical documentation CONTROL & AUDIT Establish, track and report on RPA project performance metrics (KPI/OKR) and financial impact Manage automation activities, governance processes, and automation performance metrics Assist with the tracking and understanding of compliance regulations around user access and management. Ensures their workstation and all processes and procedures, follow organization standards CONTINUOUS IMPROVEMENT Scale RPA usage to drive efficiency across company Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set. Contribute to building a repository of tools, playbooks and best practices Experience and Qualifications 15+ years of technology and business support experience required 10+ years of experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications 5+ years of proven experience leading technical teams 5+ years of proven experience managing projects through the entire SDLC and generating business requirements 3+ years of experience with RPA tools, equivalent internal/custom developed tools/scripts, or experience as a Process Improvement Manager or similar role in a complex enterprise environment Project management experience using SCRUM or another Agile method strongly preferred Experience with Automation Anywhere preferred Experience with Python development preferred Experience with Jira, ServiceNow, and Tableau preferred Degree in Engineering, Computer Science, Management Information Systems, or a Business degree with a focus on process analysis and improvement or equivalent work experience Ability to manage remote distributed teams with 24/7 onshore/offshore team coverage Excellent written and verbal communication skills. Flexibility in scheduling which may include nights, weekends, and holidays At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran