Concierge Supervisor

Job Number 22219984 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management THE RITZ-CARLTON, MELBOURNE, TO DEBUT IN MARCH 2023 We are thrilled to announce the opening of The Ritz-Carlton, Melbourne, in March 2023. Set to redefine luxury in the city, the hotel’s extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline. Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services. The Ritz-Carlton Melbourne is looking for a Concierge Supervisor to join the team on a Full-Time basis!  To Be Successful in This Role A genuinely warm & welcoming demeanour Passionate to learn hotel front office processes About the Role Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Perks, Rewards, Motivations  The best hotel training opportunities produced independently by The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.  Access to Marriott’s award-winning Live Fully Rewards Program  Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.  Discounts on food & beverage across all our hotels.  Recognition programs to keep you motivated.  Wellbeing & mindfulness programs to ensure you stay healthy.  Employee Assistance Program  Dry cleaning or work clothes. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.